Access Denied Error During Custom Indicator Import in NT8

[statsalgo]

I am encountering an issue while attempting to import a custom indicator in NinjaTrader 8. When I start the import process, I receive the following error message:

"Unhandled exception: Access to the path 'C:\Users\Trader\Documents\NinjaTrader 8\tmp\Import\Backup\bin\Custom\AddOns' is denied."

After this, the platform closes automatically. I have already tried the following troubleshooting steps, but the issue still persists:

1. Ran NinjaTrader as Administrator: Ensured the program has elevated permissions.
2. Verified Folder Permissions: Confirmed that the folder in question has the necessary read/write permissions.
3. Temporarily Disabled Antivirus/Firewall: To rule out interference from security software.
4. Cleared the Import Folder: Ensured no conflicting files were present in the `Custom\AddOns` directory.
5. Reinstalled NinjaTrader 8: Performed a fresh install of the platform.

Despite following these steps, I continue to receive the same error. Could you please advise on any additional actions I can take to resolve this issue? I would greatly appreciate any assistance you can provide.

[NinjaTrader_ChristopherJ]

Hello statsalgo,

Thank you for posting.

So I may look into this further please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

Thanks in advance.

[statsalgo]

Thank you! I just sent the requested information.

[backtester831]

I am encountering an issue while attempting to import a custom indicator in NinjaTrader 8. When I start the import process, I receive the following error message:

"Unhandled exception: Access to the path 'C:\Users\Trader\Documents\NinjaTrader 8\tmp\Import\Backup\bin\Custom\AddOns' is denied."

After this, the platform closes automatically. I have already tried the following troubleshooting steps, but the issue still persists:

1. Ran NinjaTrader as Administrator: Ensured the program has elevated permissions.
2. Verified Folder Permissions: Confirmed that the folder in question has the necessary read/write permissions.
3. Temporarily Disabled Antivirus/Firewall: To rule out interference from security software.
4. Cleared the Import Folder: Ensured no conflicting files were present in the `Custom\AddOns` directory.
5. Reinstalled NinjaTrader 8: Performed a fresh install of the platform.

Despite following these steps, I continue to receive the same error. Could you please advise on any additional actions I can take to resolve this issue? I would greatly appreciate any assistance you can provide.

Try to go to that path in file explorer, are you able to get to it?

[statsalgo]

I went to that path, and the folder is empty. I resolved the "unhandled exception" error with tech support's help. Now, I'm receiving a new error that states "The NinjaScript Archive File may contain duplicate method names that already exist on your PC."

[grose]

Hi statsalgo and NinjaTrader_ChristopherJ, I have been experiencing the exact same sequence of errors. First there is the access to the ...tmp\backup folder, and then the duplicate method name. How did you resolve this issue? I have just submitted a ticket as well. Thanks.

[Kraken29]

Same issue here, except I have not gotten past the initial access denied error. This is extremely frustrating, hours have been killed on this issue. If someone knows the solution, would you please share? Thanks!

[dpalsp]

I have the same problem. If anyone found a fix, please share.

[pankaj_future]

Facing the exact same issue, while importing an indicator on a new Ninja Trader 8installation. This is what I see in the log, please help if anyone has resolved this problem.

===
2025-01-08 21:48:22:520|0|4|Import failed. The NinjaScript Archive File may contain duplicate method names that already exist on your PC, modify a method signature that other scripts were dependent on, or be missing a required file on either your PC or in the import archive.
2025-01-08 21:48:22:535|0|4|Unhandled exception: Access to the path 'C:\Users\<<winuser>>\OneDrive\Documents\NinjaTrad er 8\tmp\Import\Backup' is denied.
===

[Bzyczek1977]

same here same problem

[brotor]

Same problem for me. Still looking for a fix

[NinjaTrader_ChristopherJ]

This may be due to OneDrive blocking access to the required folders.

Please close NinjaTrader then go to the Windows tray in the lower right corner->Right click on the OneDrive icon->Under Pause Synching select "Quit OneDrive".

Next with NinjaTrader still closed go to Documents->NinjaTrader 8->Rename the current tmp folder to tmpOld.

Next create a new folder giving the folder the same name tmp then once created open NinjaTrader and let me know if you can then import your add-on successfully.

[brotor]

Thank you Christopher J., that fixed it for me.

[mrmac2you]

This may be due to OneDrive blocking access to the required folders.

Please close NinjaTrader then go to the Windows tray in the lower right corner->Right click on the OneDrive icon->Under Pause Synching select "Quit OneDrive".

Next with NinjaTrader still closed go to Documents->NinjaTrader 8->Rename the current tmp folder to tmpOld.

Next create a new folder giving the folder the same name tmp then once created open NinjaTrader and let me know if you can then import your add-on successfully.

Hi, I have followed this and still have the same issue - same path on my OneDrive.

Is there no way to change this default location in NinjaTrader so that it does not try to use OneDrive?

[NinjaTrader_ChristopherJ]

Currently there is not an option to change the default location and the NinjaTrader 8 folder must reside in Documents to operate. After stopping your Documents from backing up to OneDrive did you also reinstall NinjaTrader and create a new tmp folder?