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Splash Screen Stuck On "Copying custom assemblies"

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    Splash Screen Stuck On "Copying custom assemblies"

    When I launch Desktop NT 8 - Splash screen freezes on "Copying custom assemblies". Issue began yesterday.
    It goes through the verifying license step, but then goes no further.
    I have restarted laptop, multiple occasions, but still can't launch.

    #2
    Hello rwaltower,

    Thank you for posting.

    So I may look into this further please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

    Thanks in advance.
    Christopher J.NinjaTrader Customer Service

    Comment


      #3
      Originally posted by rwaltower View Post
      When I launch Desktop NT 8 - Splash screen freezes on "Copying custom assemblies". Issue began yesterday.
      It goes through the verifying license step, but then goes no further.
      I have restarted laptop, multiple occasions, but still can't launch.
      Do you use Apex copier?

      Comment


        #4
        Thanks for reply. I have Apex trade copier installed, but do not use it.

        Comment


          #5
          Try to rerun the Apex Desktop Assistant and install the latest version

          Comment


            #6
            @backtester831: Thank you so much That worked. For the benefit of others that may experience this issue.
            Background: I am using NT with Apex that has Apex's Desktop ToolKit

            Resolution: 1. I ran the current version of the ToolKit I had - Did not solve the issue, 2. Uninstalled the version I had, 3. Downloaded & Installed the latest Apex Desktop Toolkit from Apex Investing, 4. Re-launched NT and all is working again.
            Thanks again backtester831!

            Comment

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