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Issue when selecting instrument on re-play

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    Issue when selecting instrument on re-play

    Lately, I've been having issues getting the right instrument for replay. I trade ES and GC. Suppose I want to practice ES. I connect to Playback, and then the modal comes up. I expand ES 09-24, select the day, and hit continue. Then I play, and gold starts playing. It's super annoying. I have to disconnect and re-connect like five times and sometimes close/restart NT for it to work. Why is that? Click image for larger version

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    #2
    Hello shorty,

    Thank you for the message.

    Please follow along with this video I made that goes over the use of the playback connection as there seems to be a slight misunderstanding in the process.
    In short, the top-half of this window is more like a dictionary of what data has been downloaded. Clicking and highlighting an instrument or specific day of data in this window has no effect on anything.
    • Its purpose would be if you want to then right-click and remove that specific day of Market Replay data from the platform.
    • So, clicking and highlighting it has no real effect or purpose on what happens once you click the Continue button.

    Some things to be aware of when using the Playback Connection:
    • Make sure you have the same Instrument and Contract/Expiry selected in each Window as the Market Replay data that you downloaded
    • Make sure you actually have market replay data downloaded for the specific Instrument, Contract, and Date that you are looking at
      • If you downloaded the 1st, 2nd, and then accidentally skipped the 3rd and then downloaded the 4th and 5th, it would look like it wasn't working on the 3rd for that instrument and contract specifically
      • Go to the Control Center > Tools > Historical Data > Click the + next to Market Replay > Click the + next to the Instrument and then Expiry/Contract > Make sure you have the date and specific time you are looking at downloaded
    • Make sure you are not looking at a time the Instrument isn't traded, a Saturday, or a Holiday
    • Make sure the Chart or Window has the correct Instrument and Expiry/Contract selected
    • If looking at a Chart and SuperDOM and the SuperDOM is moving but the chart isn't, check the Trading Hours Template on the chart:
      • Right-click on the Chart > Data Series > Properties > Time frame > Trading hours > Set this to "Default 24x7" and click OK
      • Right-click on the Chart and select "Reload all historical data"
    • If the chart is still not working:
      • Create a New Chart and make it a 1 Minute chart
      • Set the Trading Hours Template to "Default 24x7"
      • Make sure "Template" in the top right is set to <None>
      • Click OK to make this chart
        • Does it load in and move as expected?
        • If you open the Chart Trader panel, does it show the Ask and Bid values updating or just 0's
          • If the values are updating, this means there should be moving data
          • If the values show 0's there is no market data downloaded for that specific Instrument, Contract, and Time/Date

    Please let us know if we may provide any further assistance.​

    Comment


      #3
      Thanks Clayton - I understand now.

      Comment

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