Simualtion Connection Keeps Dropping Out

[maltin]

Hello,
I've been testing a new server for trading and I've noticed that it keeps dropping the "Simulation" connection. It has happened each day since I set the server up. It is worth noting that I have the multi-provider setting enabled and am concurrently connected with continuum for my live trades. My continuum connection is stable and NEVER disconnects.

What could be the cause and how can I resolve it?

Thank you for your help!



Here is the log from today's trading session:

8/30/2024 13:41	Connection	Simulation: Primary connection=Connected, Price feed=Connected
8/30/2024 13:41	Connection	Simulation: Primary connection=Connected, Price feed=Connection lost
8/30/2024 12:43	Connection	Simulation: Primary connection=Connected, Price feed=Connected
8/30/2024 12:43	Connection	Simulation: Primary connection=Connection lost, Price feed=Connected
8/30/2024 11:19	Connection	Simulation: Primary connection=Connected, Price feed=Connected
8/30/2024 11:19	Connection	Simulation: Primary connection=Connected, Price feed=Connection lost

[NinjaTrader_ChristopherJ]

Hello maltin,

Thank you for posting.

So I may look into this further please go to Help>Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

Thanks in advance.

[BALLZER71]

Hi, how did you resolve the issue?

[NinjaTrader_ChristopherJ]

Hi, how did you resolve the issue?

If you are experiencing disconnects the first thing I would recommend doing is shutting down NinjaTrader and restarting your modem/router.
If you have an antivirus/firewall installed you will want to add NinjaTrader to its exceptions list.
Common reasons that contribute to connection stability are:

• ISP issues
• Hardware firewall changing IP addresses frequently
• Dynamic IP addresses changing frequently intraday. This usually happens once a week but you may want to check with your ISP. If they do change daily, requesting a static IP address may help.
• Broker/market data servers may be experiencing temporary downtime

I have also provided additional steps you may take to troubleshoot your connection losses:

• Ensure that your computer is not turning off your Network Adapter to conserve power:
  • Restart NinjaTrader
  • Right-click on your Start button
  • Select 'Device Manager'
  • Expand 'Network Adapters'
  • Right-click on your Network Adapter and select Properties > Power Management
  • Uncheck 'Allow the computer to turn off this device to save power' option
  • Click 'OK' to save the changes
  • Do this for all Network Adapters
• Clear your DNS
  • Open the Command Prompt
  • In the command prompt, run this command: ipconfig /flushdns
• Turning off any VPN Network Software
• If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
• Ensure exceptions have been added into any firewall/antivirus/backup programs for the Documents > "NinjaTrader 8" folder.
• If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection. An issue of connectivity may exist on their end.

Please let us know if we may be of further assistance.