Blowing a 250k PA - NT8 Unable to Track Position

[gaz0001]

This video is a condensed 1min video of 3 minutes of Chaos.

I was scalping 6 NQ Mini's.

The Profit and Loss position was not tracking correctly.

I could not work out whether i was long or short - essentially NT8 had no idea either.

In hindsight - yes i could of closed the position, but i spent 3 minutes troubleshooting and confused instead.

[Browniver]

Better stop trading for now with NT8 or use a Data lag indicator so you know the lag and the real price. NT8 knows the "real price" and can show it but is lagging behind.

[Leeroy_Jenkins]

This happens to me too. Here is my interaction with support. I always use Chartlag indicator and never open position if lag is bigger than 150-200 ms.

[NinjaTrader_Erick]

Hello gaz0001 ,

Thank you for reaching out.

It appears as though your platform was experiencing a rendering delay. Please see this article for more explanation/potential resolutions:

https://support.ninjatrader.com/s/ar...language=en_US

Performance lag occurs in your charts when they try to print too much information at once and cannot keep up with the current price. This can become more prevalent in your charts during periods of high volatility and rapid market movement. You may also notice that your orders are filled immediately or rejected, as well as shipped at prices that are not close to the current market price.

Since you experienced issues involving live orders, we would like to review your files in case there are any underlying issues we can identify, to mitigate this in the future:

Critical - If your inquiry involves live or evaluation orders, please always reach out to your broker's/account providers Orders Desk immediately to confirm and manage your live orders and positions.

If your trade(s) are with NinjaTrader Brokerage, you can contact NinjaTrader Brokerage Order Desk by emailing [email protected]

If you are ever not able to manage your positions from NT8 desktop, you would have to contact Apex immediately, or use their other compatible software to login and manage your account.

For Apex-Tradovate (CQG) accounts:

You can manage your orders by logging in here:

https://trader.tradovate.com/welcome

Login with your Apex account credentials and Select Simulation, and then you can manage your account.


For NT8: *Please note that if you are using any 3rd party trading software such as a Trade Copier or automated strategy, we would not be able to troubleshoot order issues as they would be better reviewed by the developers of the software.

If you are experiencing order issues on NT8 desktop and would like us to review:

Please answer all of the following:

• What Order ID was assigned to this order? You can check in the Executions or Orders tab of the Control Center.
• Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

Since you are reporting live order issues, we need to see these files before proceeding to assist.

Please send in your log and trace files so that we may look into what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

If you could also provide a screenshot of what you are seeing, that would be appreciated.

Thanks in advance, we look forward to helping resolve this issue for you.