Error from server: Account is not found (ID:0)

[BrendoApex]

Any ideas?
Just trying to run a trade performance. I get a lot of unhandled exceptions too lately. Im just used to them now as I have 4 Ninja setups and they all do it. Please.. Please make ninja trader a cloud product.

[NinjaTrader_LuisH]

Hello BrendoApex,

Thank you for posting on the NinjaTrader forums.


Are you logging into the account from the 'Connections' menu prior to running your report? If not, please try this and let us know of your findings.


Thank you!

[BrendoApex]

Hi Luis, Yes, you will see the green dot in the image. I have bigger issues now, time for another post.

[fercgv]

Hello BrendoApex,

Thank you for posting on the NinjaTrader forums.


Are you logging into the account from the 'Connections' menu prior to running your report? If not, please try this and let us know of your findings.


Thank you!

Hi @NinjaTrader_LuisH;

I'm having the same issue, it started happening since I set an alias to my cash accounts in Ninjatrader web portal. Tried deleting the alias again but still showing the same issue.

How can I solve it?

[NinjaTrader_Clayton]

Hello fercgv,

Thank you for the message.

Please use the following steps to rename the database file so NinjaTrader automatically creates a new one and then test if the behavior continues:

• Close NinjaTrader
• Go to Documents folder > NinjaTrader 8 > db > NinjaTrader.sqlite, right-click on this file and select 'Rename' and change the name to "NinjaTrader Old.sqlite" and then click off of it anywhere to save the name change
  • Please click here for a video demonstration of how to rename the Database file

Reopen NinjaTrader and test if the behavior continues.


If the behavior continues, please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please let us know if we may provide any further assistance.