STP Error when using strategy

[FBraun]

I was using a strategy and manually adjusting the stop on the chart when the chart froze, I guess it doesn't like it when you manually adjust the stop?!

I then closed all orders and when I log back in, the "1 buy STP" is stuck on the chart globally. So I closed the chart and opened a new chart but the stop order is stuck on the new chart too.
It is (YM 9-24) bound btw, if that helps clarify.

Not sure what to do to fix this? Is it strategy based or what IDK, please help.



No open orders in Positions tab or Unrealized PnL. Ghost order? Price has moved through the zone and it didn't exe

[NinjaTrader_Clayton]

Hello FBraun,

Thank you for the message.

CRITICAL — If your inquiry involves live orders, please always reach out to your broker or evaluation provider immediately to confirm and manage your live orders and positions.

• Also, when investigating orders or questions about them, we normally need the Order ID of the specific Order or Trade in question, the Log, and Trace files so that we may do an analysis of what happened exactly without theorizing.
• Since the Log and Trace files can include private and sensitive information, it is normally recommended to write in with this information to our support team directly
  • (I will provide these steps at the end of the email)

Unfortunately, the picture/screenshot file seems to be broken or invalid so our response is based solely on text and information provided here so far.


1. To Clarify: Are you referring to an ATM Strategy or an Automated NinjaScript Strategy

2. Is this a Live, Evaluation, or local Sim account?

• If Sim101 or other local simulation account, you could remove the stuck order by resetting the account:
  • Go to the Control Center > Accounts tab > Right-click the Sim account > Edit account > Click reset in the corner > Check the "Clear history" box > Click OK
• If for another account type, you could try renaming the database, but this will remove all non-"NinjaTrader" connection based trade history:
  • Close NinjaTrader
  • Go to Documents folder > NinjaTrader 8 > db > NinjaTrader.sqlite, right-click on this file and select 'Rename' and change the name to "NinjaTrader Old.sqlite" and then click off of it anywhere to save the name change
    • Please click here for a video demonstration of how to rename the Database file

If you would like for us to analyze what happened with a specific order, please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include the Order ID and any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please let us know if we may provide any further assistance.

[FBraun]

Thanks Clayton! Informative and helpful as usual.
Just to clarify, It was a Sim101 order on an Automated NinjaScript Strategy. I was backtesting it before it goes live. It is very lite as far as coding goes so that might be why. Haven't even added prints to it yet so nbd. I didn't save the log and trace files either but you answered my questions throughly. Thanks again.
I will try resetting the account if it happens again.