i need help setting up top step accounts.

[ayaz123]

Hi. i just purchased 5 topstep accounts. I followed all instructions to the tee. The accounts all show in my nt workspace with green dot in the connections tab for topstep. I downloaded rtrader pro and did the sign in screen to the tee as shown, and now can see the topstep accounts in the
r-trader dashboard. as soon as i click on the topstep accounts to connect too, the dom and charts stop right away. (but still stay blue.) When i chose one of the topstep acounts in the dom and charttrader, they turn from blue to black.. At this point i can not place any trades. Now if i just shut down rtrader the dom and charts start working right away, but still stay black for only the topstep accounts. and if i try to place a trade on the blacked out dom for the topstep account i get an error message saying "User not entitled to trade on this exchange." I have tried everything, but cannot figure this one out. I tried calling nt, but they said to just submit a request for help. Its been 2 days of trying to do this. Please if you can advise on how i can start trading the accounts.

[NinjaTrader_Clayton]

Hello ayaz123,

Thank you for the message.

I just responded to your direct email with us as well.


This normally means you do not have Plug-in mode turned on for both platforms.

Please use the steps below to turn Plugin Mode ON for both platforms, restart, and then try connecting again.

1. Close both platforms
2. Open R|Trader Pro. DO NOT LOGIN YET
   • Make sure the "Market Data" section is ON
   • Click Plugin Mode to also turn it ON
3. Now, click to open R|Trader pro and wait for it to open.
4. Open NinjaTrader and sign in
   1. Go to the Connections Menu > configure
   2. Click your Evaluation connection
   3. Check the box next to "Plug-in mode for market data"
   4. Click OK
5. Now, you MUST restart NinjaTrader. DO NOT try connecting until after you have restarted NinjaTrader or it won't work.
6. Finally, sign back into NinjaTrader and try connecting to the evaluation account again.

Please follow along with this video I made for a demonstration of this process:

• Click this text for a video demonstration of setting up a "Rithmic for NinjaTrader Brokerage" connection

If you continue having connection issues, then please continue responding to the direct email thread we have together instead of here.

Please let us know if we may provide any further assistance.

[akuansa]

I have the same problem and it is not resolved after following the provided instructions. What should be my next steps?

[ayaz123]

Hi. Topstep platform support fixed the issue. The message above is the actual person who fixed it. He had to reset my accounts and reset rithmic account as well.

[tarynherbert12]

hi , i have the same issue and dont know how to get hold of the support team to help me as i have done the above steps but it is still showing that