Orders freezing on Tradovate Sim

[kevinenergy]

Every day this week I have had orders freezing on Tradovate Sim accounts from within Ninjatrader. Multiple times per day.
It resolves itself after 10 minutes usually and I can move new orders again, but previously frozen orders remain frozen and can only be cancelled from the Tradovate web platform.

the following video shows the issue: Tradovate Problem

I also have accounts with Tradovate Live, and Rithmic.... These are working fine I can move orders no problem. But on Tradovate Sim. Both Apex and MyFundedFutures are having the freezing issue. It has happened 3 times today and also happened every day this week. I've tested it on a different machine with a clean install of Ninjatrader and it still happens there.

This has been an absolute nightmare of a week because of this.

[NinjaTrader_ChristopherJ]

Hello Kevinenergy,

Thank you for posting.

So I may look into this further please send an email to platformsupport [AT] ninjatrader [DOT] com with "ATTN: Chris Jameson" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) A copy of your log and trace files.

Please follow the steps below to manually attach your log and trace files to your email.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as an attachment in your email
• Once complete, you can delete these compressed folders.

Thanks in advance.