Ninja Trader 8.1.3.1 charts very slow

[maaxk]

It's been two weeks since i have traded. i updated to the new version and since then it is giving me nightmares. i have braught a new laptop core i7 processor with graphic card but it was the same then i went and baught another a lenovo think pad 13 gen, core i7 with 32 gb of ram. and still its very hard to drag and move the charts along the displays. it also takes atlest 30 minutes to set up the whole system like duplicating charts and then waiting for them to load.

[NinjaTrader_Erick]

Hello maaxk,

Thank you for reaching out.

Please first try testing your platform in Safe Mode to verify if this behavior is caused by a 3rd-party add-on or is isolated to your Workspace using the steps below. Safe Mode will prevent NinjaTrader from:

• Loading workspaces and connecting on start-up.
• Loading custom assemblies (3rd-party add-ons and NinjaScripts)
• Getting instrument updates from the server

To open the platform in Safe Mode:

• Go to the Windows Start Menu
• Search for NinjaTrader > select 'NinjaTrader (Safe Mode)'
• Once you have opened the platform in Safe Mode, you may manually connect to your Data Provider from the Connections dropdown

Once you are connected, open a new chart with no custom bar types, indicators, or templates and test for issues. Does the behavior persist on this blank Workspace in Safe Mode?

If not, please try opening your previous workspace from the Control Center > Workspaces dropdown. It may already appear as open. Hit 'close' and do not save, then re-open it again for your windows to appear. You will notice that no 3rd-party add-ons are available in Safe Mode. Does the behavior return to your regular Workspace in Safe Mode?

If not, restart NinjaTrader normally, and test for the behavior on your Workspace normally once more with your 3rd-party add-ons available. If the issue returns, we suggest rebuilding your workspace. Keep track of each add-on you implement to identify the cause of the behavior should it return. If the issue does not resurface, it confirms the error was isolated only to your other Workspace.

We also suggest backing up your workspace (Tools > Export > Backup) so you may restore a working version if the issue returns. Additional information about backups may be read here in our Help Center.

Please let us know the results of this test. We look forward to your response.



If in Safe Mode, you are still experiencing very slow loading/Chart dragging issues:

Please send in your log and trace files so that we may look more into what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Make sure to categorize your request at the top.

Ensure 'Log and Trace Files' is checked will include these files. This is checked by default.

If you could also provide a screenshot of what you are seeing, that would be appreciated.

Thanks in advance, we look forward to helping resolve this issue for you.

[backtester831]

It's been two weeks since i have traded. i updated to the new version and since then it is giving me nightmares. i have braught a new laptop core i7 processor with graphic card but it was the same then i went and baught another a lenovo think pad 13 gen, core i7 with 32 gb of ram. and still its very hard to drag and move the charts along the displays. it also takes atlest 30 minutes to set up the whole system like duplicating charts and then waiting for them to load.

It's always a 3rd party addon, if it starting happening after updating to new version that maybe the addons are not compatible with it and you can downgrade back