Chart gap due to ninjatrader

[rickesh]

I've got a gap in every chart I have open at approx. 10:40 to 11:00 AM NY.

I've got two data feeds, so its not the feed itself. It isn't a normal gap. Its ninjatrader being ninjatrader. I tried to reset the DB and I deleted all historical data and reloaded it but no luck

[NinjaTrader_Clayton]

Hello rickesh,

Thank you for the message.

We were previously made aware in a gap within the market data that has since been backfilled.

• Please restart NinjaTrader, reconnect to your data provider, and then Right-click on the charts and select "Reload all historical data" and the gap should be filled.

If the gap continues, I know you have already done this once, but please use the following steps one more time to remove all of the old Historical Data from the platform and re-download the data new:

• Close NinjaTrader
• Go to the Documents folder > NinjaTrader 8 > db, this folder holds all of the historical data
  • Delete the following folders:
    • Tick
    • Minute
    • Day
    • Cache
      • Do NOT delete any other files or folders
  • After Deleting these folders, reopen NinjaTrader and it will make New ones automatically.

If the gap still remains after the steps above, please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please let us know if we may provide any further assistance.