Continually out of sync with broker!

[Skifree]

It seems my strategies are regularly getting out of sync, and I cannot figure out why.

I'm using Rithmic Broker for this account, it it continues to be NT that is out of sync. In the attachment, its pretty easy to see: I buy 2 contracts of SIL, and then I sold 2 contracts of SIL. Rithmic shows this, but NT8 fails to track the orders. Even stranger, it says i'm now 2L instead of 1L so something is way off.

This is becoming a gamebreaking bug for me, because I cant trust the algo to maintain the correct state, and while I can check for sync problems, there's no way to resolve it without a manual restart. I'm using NT8 under the assumption that I can let it run and it should maintain at least the right open order count, while i sleep, while i'm at work - on my VPS, not needing to babysit it. Flatten is not an option because I don't want to continually reboot this.

• How do I avoid this altogether?
• How do i resolve it in code without restarting?
• Why does this happen?

Surely this isn't just some inefficiency we need to expect?

[NinjaTrader_LuisH]

Hello Skifree,

Thank you for posting on the NinjaTrader forums.


Please direct your request to our inbound support email at support@ninjatrader[dot]com and include your log and trace files using the instructions below:

• Open the 'Windows File Explorer' then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To > Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thank you in advance. We look forward to assisting further.

[Skifree]

I just emailed requested info after another sync issue today

[Skifree]

NinjaTrader_LuisH ,

I've discovered something that may be helpful. I have two topstep accounts, so I ran the same strategy across both, except one startegy is applied to a chart, and the other is not. It seems that when added to the chart, the sync is maintained, but when added to the strategy tab alone, sync breaks with each trade. This happened last night, and today.

Can you help me understand the difference between the two methods. In both cases, I am using adopt account position, and the same lookback window. I am also starting both flat.

They are both making the same trades (seen in accounts) when in sync but the non-chart version quickly loses sync and stops being trustworthy. Screenshots attached