1 Mkt order resulted in tons to be bought - urgent

[Moraha]

I tried contacting support through NinjaTrader but I'm getting an error: "There was an error sending a mail message: 4.3.1 Insufficient system storage." But I have plenty of storage so this is another issue I have. But primarily, I'm trying to figure out what happened here:

Today, I had a situation with NinjaTrader resulted in tons of contracts to open and endless prompts kept coming up making it impossible for me to close the position. I panicked so I wasn't able to see what the prompt said. It took some time but I was able to close Ninja with Task Manager and flatten my account through Apex Trader Funding dashboard. Fortunately, I closed in a large profit but at the same time, it's upsetting because this large profit is not allowed with Apex, so now I will have to trade for 2 more months consistently to be able to request any money from these accounts.

I'm posting this to ask if anyone at Ninja support can look at my logs and let me know what happened. This could have easily gone the other way and ruined all of my accounts.

I know this is a Ninja issue because once I reopened it, I turned off all of my Apex accounts and took a SIM trade, and the same issue happened again. I made sure my ATM strategy has only 1 contract set. Please if you can help me today so I can comfortably trade tomorrow, I would really appreciate it.

Attached shows the short entries that NT took. It took a TON but as you can see, it took 1, then 2, then 3 and so on. Then immediately after, it did the same thing taking a ton of positions long. Very very strange. I have to figure out what happened here and how to prevent it from happening again. I want to also add that I had a "maximum position size" of 50 set to this SIM account so I have no idea how it even took as many contracts as it did.

Thanks

[Moraha]

I hope someone can help me figure out what happened here before market opens Monday. I would really appreciate it!

[NinjaTrader_LuisH]

Hello Moraha,

Thank you for posting on the NinjaTrader forums.

When requesting assistance for a specific case scenario such as this one - it is because to contact our support team at support@ninjatrader[dot]com. This way it will get to the right team as the forum is not nearly as monitored as our inbound emails.


Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open the 'Windows File Explorer' then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To > Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments when sending to support@ninjatrader[dot]com
• Once complete, you can delete these compressed folders.

Thank you in advance.

[Moraha]

Hello Moraha,

Thank you for posting on the NinjaTrader forums.

When requesting assistance for a specific case scenario such as this one - it is because to contact our support team at support@ninjatrader[dot]com. This way it will get to the right team as the forum is not nearly as monitored as our inbound emails.


Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open the 'Windows File Explorer' then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To > Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments when sending to support@ninjatrader[dot]com
• Once complete, you can delete these compressed folders.

Thank you in advance.

Hi Luis,

I did everything you said and sent the attachment. Please let me know if you can get to this ASAP. Fear of what happened on Friday caused me to really make some serious mistakes on my trades today and I want to just prevent this from happening again.

[Moraha]

Hello Moraha,

Thank you for posting on the NinjaTrader forums.

When requesting assistance for a specific case scenario such as this one - it is because to contact our support team at support@ninjatrader[dot]com. This way it will get to the right team as the forum is not nearly as monitored as our inbound emails.


Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open the 'Windows File Explorer' then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To > Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments when sending to support@ninjatrader[dot]com
• Once complete, you can delete these compressed folders.

Thank you in advance.

Hello Luis. I still have not gotten any help with this. Can you please give me an update? I did everything you requested me to do.

[NinjaTrader_LuisH]

Hello Moraha,


Were you able to send the request to support@ninjatrader[dot]com ? If so, please let me know your case ID, so I can take a look. Inbound emails are replied to within an hour, so I'm afraid the email was sent incorrectly, or we have replied and the email went to your Spam folder.


Thank you.

[Moraha]

Hello Moraha,


Were you able to send the request to support@ninjatrader[dot]com ? If so, please let me know your case ID, so I can take a look. Inbound emails are replied to within an hour, so I'm afraid the email was sent incorrectly, or we have replied and the email went to your Spam folder.


Thank you.

Hello Luis. Thanks for letting me know. Somehow their response went to my Spam folder. They're asking for Order IDs which I no longer have, and Trade Performance > Trades no longer show it. Besides that, the SIM account was the problem (since I copy my trades from SIM) and there is no information about SIM orders anywhere from what I can see.

[NinjaTrader_LuisH]

Hello Moraha,

Please continue working with the technician - they should be able to help find those IDs using native tools within the platform.


Since this case already has an open communication with a technician, I will no longer monitor this forum post for additional responses.



Thank you!