Tick chart not loading

[at8494]

Is the data down for tick charts? I'm trying to load ES or MES. I've tried opening new chart windows, and deleting the cache folder in documents / ninjatrader 8.

The charts are stuck at "Loading", unable to fetch historical data.

[NinjaTrader_Erick]

Hello at8494,

Thank you for reaching out.

Please send in your log and trace files so that we may look into what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Make sure to categorize your request at the top.

Ensure 'Log and Trace Files' is checked will include these files. This is checked by default.

If you could also provide a screenshot of what you are seeing, that would be appreciated.

Thanks in advance, we look forward to helping resolve this issue for you.

[at8494]

Thanks, I've sent the support email.