Apex Rithmic Jigsaw NT8 strange order fills

[Touch-Ups]

Having an issue with Apex/Rithmic vs NT8 level 2 data??? I am trading UB. Copying with Apex Trade Copier to 10 Apex accounts (2 of them are passed/funded if that matters) with sim as leader. I am using the market analyzer and JT connection settings. I can put a limit order (long for example) on the jigsaw dom (which also shows up on NT). Price comes down and taps it. Doesn't fill me. Perfectly normal... BUT several times it HAS filled me according to Apex/Rithmic. The trade will show up on the NT positions tab on all accounts. BUT the order is still resting on the Jigsaw dom and NT showing UNfilled, so I end up with rogue trades through Apex/Rithmic that I can not manage. I have to just flatten. What is going on? I have not noticed IF the sim account is in that list of filled orders though. Thank you

[NinjaTrader_Erick]

Hello Touch-Ups,

Thank you for reaching out.

Critical - If your inquiry involves live or evaluation orders, please always reach out to your broker's/account providers Orders Desk immediately to confirm and manage your live orders and positions.

If your trade(s) are with NinjaTrader Brokerage, you can contact NinjaTrader Brokerage Order Desk by emailing [email protected]

If you are ever not able to manage your positions from NT8 desktop, you would have to contact Apex immediately, or use their other compatible software to login and manage your account.
For Apex-Rithmic accounts:

You can review and manage open orders by using RTrader Pro

• Download R|Trader Pro
  • http://yyy3.rithmic.com/?page_id=16
• Open R|Trader Pro and enter your credentials into the 'Orders' user ID and password fields and the 'Market Data' user ID and password field
• Then open a Trader Dashboard to see your account

For NT8: *Please note that if you are using any 3rd party trading software such as a Trade Copier or automated strategy, we would not be able to troubleshoot order issues as they would be better reviewed by the developers of the software.

All we can advise is that you are making sure you are using the most up to date version of both NT8 and your 3rd party softwares.

If you are experiencing order issues on NT8 desktop and would like us to further review:

Please answer all of the following:

• What Order ID was assigned to this order? You can check in the Executions or Orders tab of the Control Center.
• Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

Since you are reporting live order issues, we need to see these files before proceeding to assist.

Please send in your log and trace files so that we may look into what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

If you could also provide a screenshot of what you are seeing, that would be appreciated.

Thanks in advance, we look forward to helping resolve this issue for you.