Chart doesnt refresh it self

[Jakub]

In recent days, I've occasionally had problems with futures data for CL or GC. The chart does not update unless I manually reload the data. For example, today GC data worked when connected but later stopped working. I also have a tick data chart just to visually see if the instrument is receiving data, and it simply isn't receiving any. I had the same issue with CL. I have three instruments. There is no problem with ES. I wondered if it was an issue with the installed NT software itself, so I also used a virtual machine and the problem was the same. I also logged into the NT web platform, and for the first time (I don't know if it was a coincidence or not) when I opened the futures GC chart, the data immediately loaded on both the NT platform and NT web. Currently, NT web, NT on the virtual machine, and NT on my computer cannot automatically refresh data for GC futures. I have tried resetting the database, updating everything, and nothing has changed. So, I recorded a video from the VM. Interestingly, in the video when I refreshed the tick chart and the minute chart one after the other, the GC price was significantly different. Can you help me with this? GC 08-24, NT 8.1.3.1 64-bit, Windows 11 Pro, 32 GB RAM, 12-core processor with two GPUs. Thank you. Here is a video : https://drive.google.com/file/d/12on...usp=drive_link

[NinjaTrader_LuisH]

Hello Jakub,

Thank you for posting on the NinjaTrader forums.


Our development team is aware of a subset of users that are unable to see updated data or overall intermittent issues. Our team is working hard to get this resolved as soon as possible, in the meantime we appreciate your patience.

Thank you.

[ashpang]

I'm having the same issue for the longest time. Reinstall NT8, repair database and it still happens..it's very disruptive to my trading

[Jakub]

Thank you for the information @NinjaTrader_LuisH . It looks like NT has data issues again. I have not received any information about the outage you are experiencing. Don't you think your customers should be informed about this? I don't want to be unpleasant, but I've been using NT for 12 years and there are still data problems. Whether it's missing or inaccurate data. I even wrote a script myself that deletes the data folder before NT starts because only then I am sure that do I not have corrupted data. I know you're probably going to tell me that you're working on it, etc., but rather, pass this message on to the developers. Maybe someone will finally come up with a good idea on how to solve this problem once and for all.

[EasyMoney65]

Jakub How can we get a copy of the script to delete the date folder before NT starts? I think this would be very useful.

[Jakub]

Hi EasyMoney65,

I'm not sure if I can share the script on the forum, but here are the instructions:

Create a new Notepad document, paste the code below, and remove the parentheses with (xxxxx), replacing it with the name of your computer. For example, if your computer is named "John", it should look like this:

(e.g., RMDIR "C:\Users\John\Documents\NinjaTrader 8\db\minute" /s /q) .

In my script, I have the following commands:

------------------

@echo off

RMDIR "C:\Users\(xxxxx)\Documents\NinjaTrader 8\db\tick" /s /q
RMDIR "C:\Users\(xxxxx)\Documents\NinjaTrader 8\db\snapshot" /s /q
RMDIR "C:\Users\(xxxxx)\Documents\NinjaTrader 8\db\minute" /s /q
RMDIR "C:\Users\(xxxxx)\Documents\NinjaTrader 8\db\messages" /s /q
RMDIR "C:\Users\(xxxxx)\Documents\NinjaTrader 8\db\day" /s /q
RMDIR "C:\Users\(xxxxx)\Documents\NinjaTrader 8\db\cache" /s /q

start "" "C:\Program Files\NinjaTrader 8\bin\NinjaTrader.exe"

exit

------------------

Save this file, for example, on your desktop. It is important to rename this file from .txt to .bat format. If you do not see the file extensions, you need to change this setting in "file extension name".

How does the script work? First, it deletes the folders in the NinjaTrader 8 "db" folder (but not replay and NinjaTrader.sqlite), and then it starts NT8. To verify the code, open File Explorer before running the script, go to the db folder, and run the script. You will see if the folders are deleted and immediately recreated.

Best regards, Jakub

[Jakub]

I’d like to highlight again an issue with the NT database that I reported a year ago. Specifically, a whole week of data is still missing from the CL 03-14 contract. I checked again today and guess what...the missing week has not been updated. This only further underscores that the NT development team should focus primarily on ensuring that the most crucial aspect the data is always accurate.

The hours template is set to 24/7, with a data series type of 1 week.