Closed my position!?!

[elcowen]

I was in a position in my Live Account and was up money but at 2:34pm Eastern, my position was closed? Why??

Do I need to change TIF to GTC?

[NinjaTrader_Erick]

Hello elcowen ,

Thank you for reaching out.

Critical - If your inquiry involves live or evaluation orders, please always reach out to your broker's/account providers Orders Desk immediately to confirm and manage your live orders and positions.

*If your trade(s) are with NinjaTrader Brokerage, you can contact NinjaTrader Brokerage Order Desk by emailing [email protected].


For NT8 Desktop: *Please note that if you are using any 3rd party trading software such as a trade copier or automated strategy, we would not be able to troubleshoot order issues as they would be better reviewed by the developers of the software. If you are a developer, you can contact our engineering team at [email protected])


Please answer all of the following:

• What Order ID was assigned to this order? You can check in the Executions or Orders tab of the Control Center.
• Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

Since you are reporting live order issues, we need to see these files before proceeding to assist.

Please send in your log and trace files so that we may look into what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

If you could also provide a screenshot of what you are seeing on the Orders tab that would be appreciated.

Thanks in advance, we look forward to helping resolve this issue for you.

[elcowen]

Just emailed you