Position closed but NinjaTrader shows it still open

[gbourque]

This started happening regularly this week. I close a position with a target or stop, but NinjaTrader shows it still open. Of course, if I hit the Close button, suddenly I'm in the opposite direction with the same number of contracts. But if I don't do that, and check RTrader it shows the position closed. There is actually no open position. The only way to fix it is to close and re-open NinjaTrader. At that time the position is cleared. I don't want to be have to close NinjaTrader every time I close a position. But it's become all-too regular this week. The connection is Rithmic. My NT version is 8.1.3.1 64-bit.

[NinjaTrader_Clayton]

Hello gborque,

Thank you for the message.

From the initial description, it sounds like something is causing NinjaTrader to miss the signals and updates from the Exchange or Brokerage to inform the platform of what happened with the orders in question.

• You could look at the Control Center > Log tab
• If you see messages about connection loss, that would explain this behavior.
  • If this is the case, you could let us know so we can provide the steps to troubleshoot this, or you could

However, that is without any actual investigation of your log and trace files for an official record and analysis of what happened.

For any further information or insight, please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further. The forum is a publicly-facing location and is not a good place to analyze your orders or share the requested files as they may contain sensitive information.

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please let us know if we may provide any further assistance.

[gbourque]

I backed up and reinstalled NT. That seems to have fixed the problem. Thanks.