Issue of pulling out level 2 data

[arthur0712]

Hello, I would like to pull out some level II data, but it returns to such an error, how to deal with it?

[NinjaTrader_Erick]

Hello arthur0712 ,

Thank you for reaching out.

First to rule out installation issues, I recommend a repair to your NinjaTrader 8 platform to try fixing this error. To complete a repair, do the following:

• Shut down NinjaTrader 8
• Go to your computer's Control Panel > Programs & Features (Note: search for 'Control Panel' to find it within the Windows Start Menu. This will be a different window than the Settings page)
• Left-click once on NinjaTrader 8 > select 'Repair' above the list of available programs
• Restart the platform after it finishes repairing, and test for this behavior again.
• Here is a video I made for your reference: https://www.screencast.com/t/5RH7MjuaQiG

If the error persist after the repair:

Please send in your log and trace files so that we may look into what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Make sure to categorize your request at the top.

Ensure 'Log and Trace Files' is checked will include these files. This is checked by default.

If you could also provide the screenshot of what you are seeing, that would be appreciated.

Thanks in advance, we look forward to helping resolve this issue for you.