Long Order error detected - Closed Trade

[victor68133]

Hi There,

Today I've opened a position, but 20 cesond later the position was closed stating Long Order error detected - Closed Trade
First picture is from the chart the second is from Log. Please advise what could be the reason for this type of error.

[NinjaTrader_Erick]

Hello victor68133,

Thank you for reaching out.

Are you using some kind of custom trading tool for your orders?

For NT8: *Please note that if you are using any 3rd party trading software such as a Trade Copier or automated strategy, we would not be able to troubleshoot order issues as they would be better reviewed by the developers of the software.

Critical - If your inquiry involves live or evaluation orders, please always reach out to your broker's/account providers Orders Desk immediately to confirm and manage your live orders and positions.

If your trade(s) are with NinjaTrader Brokerage, you can contact NinjaTrader Brokerage Order Desk by emailing [email protected].

If you have order issue you would like platform support to review:

Please answer all of the following:

• What Order ID was assigned to this order? You can check in the Executions or Orders tab of the Control Center.
• Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

Since you are reporting live order issues, we need to see these files before proceeding to assist.

Please send in your log and trace files so that we may look into what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Thanks in advance, we look forward to helping resolve this issue for you.

[victor68133]

Hi Erick,

You're right, it was from the 3rd party software it wasn't from NT. I've been told that this could happened due to late order submission.
Thank anyway for the reply.