Cannot Login after logging out.

[Imapro]

I'm using Rithmic feed. I am unable to log back into Ninjatrader after briefly logging out? My password has not changed. When will you resolve this? Will you fix the issue today?

[NinjaTrader_Clayton]

Hello Imapro,

Thank you for the message.

We have been made aware of a temporary outage with one of the 3rd party DNS providers that NinjaTrader uses for its connection.

Since we are a user of the service and not direct provider of it, we unfortunately have no further control over its resolution and are waiting for the service to be re-established.


Until then, we have confirmed that reconnecting your PC to the internet through a Mobile Hotspot can resolve the inability to connect.

Since this is a DNS issue, it is possible that performing the Network troubleshooting steps could cause it to be resolved and allow the connection again:

• Please perform the steps below to troubleshoot the local network and narrow in on what could be causing these network/connection issues. Please restart NinjaTrader after each set of steps and try connecting again.
  • Begin by restarting your Modem, Router, and PC to refresh the internet connection.
  • Clear your DNS
    • Open the Command Prompt by clicking the Windows icon and typing "Command"
    • Select 'Command Prompt'
    • Either copy and paste or type the following command: ipconfig /flushdns
    • Press Enter to make it run
  • If you are using a VPN, turn it Off. If you have a VPN and it was off, try turning it on
  • Connect your PC directly to the Modem with an Ethernet cable if possible.
  • Ensure that NinjaTrader has been allowed through the Windows Firewall on all networks. Please follow along with this infographic:
    • Click here to see the infographic on allowing NinjaTrader through the Firewall
  • Ensure that NinjaTrader has been added to any 'Exceptions' or 'Allowed Programs/Apps' kind of list within your antivirus software.
    • If you need to add NinjaTrader manually, the file path is as follows:
      • This PC > Local Disk (C: > Program Files > NinjaTrader 8 > bin > NinjaTrader.exe

If one of these other network troubleshooting steps resolves the connection behavior for you, please respond and verify which one it was so that we may document to share with the team and other users.

Otherwise, you may try to connect again every 5-15 minutes until it establishes letting you know it has been resolved.

Thank you for your patience and understanding.

Please let us know if we may provide any further assistance.

[at8494]

I haven't been able to login through mobile data either. You sure that's a solution?