Error: market not open affected order...

[PrimoG]

Hi, I had a buy stop set but as soon as it was triggered, I got an error that said "Account name, market not open affected Order: Buy 'contract amount' Market. What does this mean if the market is clearly open and trading for NQ at 9am CT?

[NinjaTrader_Clayton]

Hello PrioG,

Thank you for the message.

CRITICAL — If your inquiry involves live orders, please always reach out to your broker or evaluation provider immediately to confirm and manage your live orders and positions.

Please reach out to your Evaluation Provider first and ask them why this message appeared and verify the state of the account and orders.

• If you still have questions after speaking with them directly, then continue with the steps below.

The forum is a publicly facing location and is not a good place to investigate your orders as we need access to some files and information from you that can be private and only specific to you.

Please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please let us know if we may provide any further assistance.