Accounts do not appear in connection area

[almo2020]

Hi ninja trader team,
When I connect to the broker, my accounts do not show up in the connection area, I followed up my account balance through rithmetic, which is hard. I tried many ways with no luck! and help
almo

[NinjaTrader_Erick]

Hello almo2020 ,

Thank you for reaching out.

If you are connecting to a Rithmic-Evaluation account within NT8 Desktop:

In order for rithmic evaluation accounts to appear correctly in the latest version of NT8, you will first need to import your license key into your user.

For the steps on how to do this, please follow this link:

How to migrate your license key

Once your License is imported into your NinjaTrader Client Portal, you will need to restart the NT8 Desktop application and log in again (same credentials as your Portal).

Once the platform is open, go to Help -> About to further confirm the "Evaluation" entitlement was added.

Then try to connect to your Rithmic account.

Please let us know if we may be of further assistance.