Error message when attempting to re connect data feed

[DJ888]

Hi guys,
In simulation mode, if I disconnect my data feed in order to do say a backup of my work, when I've completed the backup and then attempt to re connect I get the attached error message. It occurs whether I try to connect to simulation mode or live mode. Am I doing something wrong or is there any other way to get around this other than doing what I have to do now which is shutdown NT completely and then re start - which obviously takes a long time with tick replay etc etc.
Many thanks,
Adam.

[NinjaTrader_Erick]

Hello DJ888,

Thank you for reaching out.

This error most commonly occurs when the users PC clock is out of sync.

Please refer to this Article for steps on how to sync:

https://support.ninjatrader.com/s/ar...language=en_US

Let us know if you still experience the same after following the steps.

[gilkcagla]

I'm having a similar issue, unfortunately syncing the clock doesn't fix the issue for me. DJ888 out of curiosity, are you signing in with a native account? Or through Google/Apple sign-in?

[NinjaTrader_Erick]

Hello gilkcagla ,

Thank you for your message.

If the clock sync did not work for you, are you getting the same error message? or are you getting a different error message thrown?

Unless its an invalid logon, 2FA, or captca verification issue, errors that occur upon login most commonl occurs when NinjaTrader is unable to communicate with the servers due to it being blocked by another program, or there is an issue in the path between your computer and the appropriate servers.

Please check for software such as (corporate) firewalls, spyware and anti-virus software that could be blocking NinjaTrader.
In some cases the modem/router has built-in software that prevents the connection to be established.

It is common with a software update, for Windows Defender to block the app again, so please make sure exceptions for NT8 are added to any anti-virus or firewall you may have.

To resolve this, I recommend the following steps (test for the issue after each step):

• Restart your modem and (if applicable) router
• Restart your PC
• Also, ensure that your computer is not turning off your Network Adapter to conserve power:
  • Restart NinjaTrader
  • Right-click on your Start button
  • Select 'Device Manager'
  • Expand 'Network Adapters'
  • Right-click on your Network Adapter and select Properties > Power Management
  • Uncheck 'Allow the computer to turn off this device to save power' option
  • Click 'OK' to save the changes
  • Do this for all Network Adapters
• Clear your DNS
  • Open the Command Prompt
  • In the command prompt, run this command: ipconfig /flushdns
• If you are using a VPN, please turn it off and try connecting again.
• If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
• Ensure exceptions have been added into any firewall/antivirus/backup programs for these folders:
  • C:\Users\<your username>\Documents\NinjaTrader 8
  • C:\Program Files \NinjaTrader 8
• If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection. An issue of connectivity may exist on their end.

Please let me know if you are still experiencing the same after following these steps.

[gilkcagla]

NinjaTrader_Erick My connection has been stable after following these steps - I really appreciate the help, thanks a ton.

[DJ888]

Hi guys, I'm currently in the process of upgrading my subscription with Kinetick to include CL futures and also GC futures - so am awaiting live data for those to kick in. I think I'll wait for that to occur before making any changes. If I still have the issue once they've re booted my live data connection with the additions at kinetick then I'll reach out again and try the above steps as a first measure. Many thanks,
Adam.