Apex Platform - Tradovate Satic Account Desktop Login Not Working

[amanjso]

Hi,

I have an Apex subscription for Tradeovate (Static, not a Rithmac account type), and my login works for the NinjaTrader website platform, but it does not work with the NinjaTrader desktop app. I get the following error, "Incorrect username and password. Please try again". I am using the Tradovate login information provided by Apex. So strange that it works for the Tradovate desktop app, and the NinjaTrader website platform, but not the NinjaTrader desktop app. Please help me.

[NinjaTrader_Clayton]

Hello amanjso,

Thank you for the message.

In the future, any time you have a question that only applies to you and your specific connection or account settings, please write into NinjaTrader Support directly so that we can look up your account and back-end information to provide more informed support. The forum is publicly facing and not a good place to investigate your Username, connection, or account related inquiries.


Please follow the steps below to update to the most recent version of NinjaTrader 8, version 8.1.3.0:

• Login into your NinjaTrader Account Dashboard
• Click "Download" in the bottom left-hand corner of the sidebar
• Select "Download" in the "Most Recent Release" section
• Once the installation is downloaded, ensure any previous version of NinjaTrader is closed before running the installation package.

After completing the installation, you can log into the platform using the same username and password as your NinjaTrader Account Dashboard.

• Note: Updating NinjaTrader Desktop will not affect any custom configurations, workspaces, or add-ons.
• A visual walkthrough of the update process may be found here in our Help Center.

Reopen the Platform and make sure you are following the connection guide below:

• Tradovate-based Apex Eval. Connection Guide

If you are still unable to connect, please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please let us know if we may provide any further assistance.