Unable to add a connection

[natadanquah]

In the past, I could add new connections to my platform by clicking the connection selection in the control center and selecting "add" in the bottom right corner, but it seems that my platform doesn't allow that anymore. Is there a reason for that? All I have to select from is playback and nothing else - and I believe this is why my charts are completely blank and I cannot send support requests directly from the platform.

[NinjaTrader_Erick]

Hello natadanquah ,

Thank you very much for reaching out.

In the latest version of NinjaTrader, to set up multiple connections, you would need to enable "Multi Provider Mode" and then configure the connection.

Once the platform is open, go to "Tools" -> Options -> and make sure that the "Multi Providers" option is enabled.

Please visit the following link which explains how to enable Multi Provider Mode in NinjaTrader Desktop.

https://support.ninjatrader.com/s/article/How-To-Enable-Multi-Provider-on-NinjaTrader-Desktop?language=en_US

Also make sure to go to Tools, and uncheck "global simulation mode" if it is checked.

Then you can go to Connections -> configure, and add the connections for your accounts.

Let us know if we may be of further assistance.

[natadanquah]

Oh wow, that simple. Many thanks Erick, it has worked perfectly!