Order stuck in "Initialized" - Platform BUG

[amfpaulo]

I have a LifeTime licence for NT trading Futures with your broker. However I also have a FOREX.com account which was working in the past, now any order I try to place hang on "Initialized".

Why Is so hard to solve this ?

[backtester831]

I have a LifeTime licence for NT trading Futures with your broker. However I also have a FOREX.com account which was working in the past, now any order I try to place hang on "Initialized".

Why Is so hard to solve this ?

Which version of NinjaTrader you using?

[NinjaTrader_ChristopherJ]

Hello amfpaulo,

Thank you for posting.

So I may look into this further please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

Thanks in advance.

[amfpaulo]

Thank you for answering. I'm using NT 8 downloaded 3 days ago. The Email feature do not work. could you please give me a support email and I'll manually attach the logs.

PS:
I already send logs and full description of the problem, however no one helped me yet. So I'll send it to you as well

[amfpaulo]

I have one more piece of information. The problem is not exclusive to my FOREX.COM account, it's happening on my futures account as well.

[amfpaulo]

Just to make this thread more useful, below you can find the NT Support Team solution for the problem:

• First please reset your dns with the steps below.
  • Go to the Windows menu
  • Type CMD
  • Right click on Command Prompt->Run as administrator
  • Type ipconfig /flushdns then hit Enter
  • Once finished close this window

• Next shut down your PC then reboot your modem, restart your PC and let me know if you can then test your connection again.

If the issue persists please rename your database with the steps below: Shutdown NinjaTrader, and navigate to the Windows File Explorer (Windows Key + E) Go to the Documents/NinjaTrader 8/db folder Right-click on "NinjaTrader.sqlite" and rename it to "NinjaTrader OLD.sqlite" When you restart NinjaTrader, a fresh database file will automatically be created by the software. Unfortunately, the following items stored in the old database will be lost - custom Trading Hours templates, custom Instruments/Instrument Lists, historical trade execution data, and saved Strategy Analyzer backtest results To prevent running into situations where you can potentially lose important data, we advise running regular backups via the built-in Backup feature in NinjaTrader.