Error loading certain instruments

[ZQY123]

Hi there, I have a connection with IBKR with the appropriate data. When I log on to NT, I can only access data on ES, NQ, and a few other currency futures, I'm able to run my strategies on these as well. When I try to load charts on other instruments, it reads "Error on requesting bar series: 'IB was unable to locate instrument. Please verify your symbol mapping is correct for instrument x'.

I've checked instrument symbol map and tried a few variations such as YM|ecbot or YM|CME, nothing seems to work.

Any ideas?

Thanks for the help!

Rob

[NinjaTrader_Manfred]

Hello Rob,

Thank you very much for your post, and welcome to the NinjaTrader forums.

The most common reason for issues accessing data is the incorrect TWS or Gateway version.

Please ensure you are using version 10.23.2a (at the time of this post). You may find our current version in the Connection Guide below:

https://support.ninjatrader.com/s/article/Connecting-to-Your-Interactive-Brokers-Account

If this still occurs using this version of TWS or Gateway, please send us your log and trace files so we can best assist you.

You can do this through the Control Center -> Help -> Email Support.

Please select "Platform Technical Support" as the recipient and enter a brief note in the message referring to this post.

Thank you in advance. I look forward to your reply!

[ZQY123]

Hi Manfred, appreciate the quick reply.

Gone ahead and updated as suggested, still the same issue.

Tried to send an email with log and trace file but came across an error sending it, there was an error sending a mail message: 4.3.1 Insufficient system storage.
Any workarounds on this?

Thanks

[NinjaTrader_Manfred]

Hello ZQY123,

Thank you very much for your reply.

The "Insufficient system storage" error might indicate that the drive where the Documents folder is located has no more space available.

This would also cause issues with downloading additional data and might have caused these problems.

To resolve this, please free some space on the selected drive. You may also clear NinjaTrader's historical data to free up space within its folder.

To do this, please follow the steps below:

• Shut down NinjaTrader
• Go to the 'Documents/NinjaTrader 8/db' folder on your computer
• Remove the 'cache', 'day', 'minute', and 'tick' folders
• Important: Do not remove any other files within the NinjaTrader Documents folder

When you restart your platform, all the data on your charts will be automatically downloaded after reconnecting to your account.

Please don't hesitate to let me know if this still fails.

[ZQY123]

Hi Manfred,

I had 150G of space in that drive, i went ahead and cleared up some more anyway and I was able to get the support email sent. The data error is still there though. Do you think it's still storage associated? Currently sitting on 160G of space

Thanks

[NinjaTrader_Clayton]

Hello ZQY123,

Thank you for the message.

We have responded to your direct email and will continue to work with you there.

As a side note, if there is 160gb free, that is more than enough space to use NinjaTrader.


Thank you for reaching out and we look forward to resolving your inquiry.