NinjaTrader8 blocked in my VPS

[SobrmNT8]

Hello,

I am experiencing a problem since two days.

When I try to connect to the desktop application on my VPS I get the error shown in the image below, where it says it is blocked.
However from the same VPS I can connect to my NT account website through the web browser.

I have been trying to set the desktop app as a trusted device but I have not found the way to do it.

How can I unlock the desktop app on my VPS?

Thanks and regards,
Miguel

[NinjaTrader_Manfred]

Hello SobrmNT8,

Thank you very much for your post.

Could you contact us using the email address associated with your account?

We can then best assist you further.

You can reach us at support (at) ninjatrader (dot) com.

Thank you in advance. We look forward to your email!

[SobrmNT8]

Hello NinjaTrader_Manfred,

Sorry for the delay in getting back to you.

Yesterday I sent and email to [email protected] but I have not yet received response.

Looking forward to resolve this issue soon.

Thanks and regardrs,
Miguel.

[backtester831]

Hello,

I am experiencing a problem since two days.

When I try to connect to the desktop application on my VPS I get the error shown in the image below, where it says it is blocked.
However from the same VPS I can connect to my NT account website through the web browser.

I have been trying to set the desktop app as a trusted device but I have not found the way to do it.

How can I unlock the desktop app on my VPS?

Thanks and regards,
Miguel

Which VPS provider are you using and why aren't they helping you with NinjaTrader support?

[NinjaTrader_Clayton]

Hello SobrmNT8,

Thank you for the update.

If you wrote into NinjaTrader Support from the same email that you used to sign up for this Forum Username, then we did not receive your message as I did not see anything within our email system from this forum username's email address.

• If it was sent from another email, then there is no other way for me to reverse search our email system from a forum post. Please do NOT share your email address here as this is publicly facing!

As another way to reach out to our support team directly, please try using the Chat Bot from our website as that will get an email directly to our support team:

• Go to https://ninjatrader.com/ and click the chat button in the bottom right corner.
• This bot is a great place to start with future questions in case it can resolve or answer your question.
  • Then if it cannot, it will send us the chat history and message directly so one of our technicians can help you further
  • 

Either use the steps above or try the steps below again to reach out to our support team directly so we may help you further.

Please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

We look forward to your response and resolving your inquiry.

[QuantVPS]

Miguel, has this been resolved? We can help www.QuantVPS.com