Real Time Market Data required to trade this instrument

[finillcc]

I am over 24 hours waiting on Apex to get back to me regarding the error message "Real Time Market Data required to trade this instrument...". I have verified with Tradeovate that I have active CME group 1 market data active. My Apex is green in NT8. Everything copies BUT the Apex account. What am i doing WRONG?

[NinjaTrader_Erick]

Hello finillcc ,

Thank you for reaching out.

The live data you receive once connected, depends on the data enablements for the account. This is something that is controlled on the broker/provider account side.

If you are getting that error, it indicates that your broker/provider does not have this data enabled for your account connection.


If you have already reached out to Apex and they have confirmed your account is active and enabled for data:

Please send in your log and trace files so that we may look into what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Make sure to categorize your request at the top.

Ensure 'Log and Trace Files' is checked will include these files. This is checked by default.

If you could also provide a screenshot of what you are seeing, that would be appreciated.

Thanks in advance, we look forward to helping resolve this issue for you.