Submitted (orange) order on chart trader

[SherwoodJP]

Hello, what is the appropriate action to take when I try to move an order on chart trader and it becomes orange, but does not move and does not change to another order type?
Jon

[bltdavid]

Is this a live account?

Who is your broker?

[SherwoodJP]

Yes, a live account. It's my NT account with my continuum connection. I don't recall having the same problem with my primary connection for another account.

[NinjaTrader_LuisH]

Hello SherwoodJP,

Thank you for writing in.

In the event that this results in an unexpected position or trade emergency, please make sure to reach out to our Emergency Trade Desk.


This typically means that the order was submitted to the connectivity provider and waiting to update its status. (orange) If the order never updates its status, it could mean that your connection was lost and/or you are generally having issues with order handling/submission.


Please contact our support team at platformsupport@ninjatrader[dot]com for further assistance.


Thank you in advance.

[SherwoodJP]

Hello,

I have been in contact with platform support, but this issue is still unresolved. I have narrowed my problem down to this:

I have two accounts with separate user IDs, one for an IRA with Equity/Midland as the broker, and another taxable account with NT Brokerage. I don't have trouble with only my IRA account connected with the NT connection, but if I have the NT Brokerage account connected with Continuum (as I was instructed to set it up), I get frequent disconnect warnings and eventually frozen orange/pending orders, and after a few hours, NT freezes and I get numerous Unhandled Exception errors (the current process has used all of its system allowances of handles for Windows Manager objects). I have sent in my log files a few times.

Again, this only happens with the NT Brokerage account connected by Continuum, not the Midland account connected. Platform support has suggested that connectivity problems likely lay with the broker, but if the broker is NT, who do I contact next?

Thanks,
Jon

[NinjaTrader_LuisH]

Hello SherwoodJP ,


I'd like to take a closer look at what was discussed, please email support@ninjatrader[dot]com with 'ATTN LUIS [ORIGINAL CASE NUMBER HERE]' in the subject line please.


Thank you!