Questions about order entry errors

[sashol3]

Hello,

Thank you for your post.

We advise that you reset the Simulation account to resolve this item.

Resetting a simulation account will clear all historical trade data from this account. Please follow the instructions below to reset a simulation account.

From the NinjaTrader Control Center window select the Accounts tab
Right click on your simulation account and select 'Edit Account'
Press the "Reset" button
Please let us know if we may be of further assistance.

I have ninja trader 8. I am having issues where i cant close trades/cancel/modify trades. I have the orange bracket orders. I dont know why this is happening. Sometimes, it is putting double my order quantity in. It is a rithmic simulation account. I tried to go to edit account> reset. I do not have a reset option upon right clicking the account in hte accounts tab with in the controller window.

[NinjaTrader_Clayton]

Hello sashol3,

Thank you for the message.

To begin, we have moved your post as it had nothing to do with the original message in the forum thread. The goal is to have every forum thread only pertain to a single topic.

• In the future, if your question isn't directly related to the original, then please simply create a new forum post.

CRITICAL — If your inquiry involves live orders, please always reach out to your broker or evaluation provider immediately to confirm and manage your live orders and positions.

• If you are having unexpected behaviors with orders, you will always want to reach out to your Broker or Evaluation Provider to get their help managing and verifying the state of the account, positions, and orders first.

Finally, the forum is a publicly facing location and is NOT a good place to ask questions about order behaviors specifically on your platform as we will need your Log and Trace files to provide further information and insight.

Please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include the Order ID's from the specific trades or orders that are not working as expected
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

We look forward to your response and resolving your inquiry.