Some candle of my chart is omitted.

[hybinubt]

I made a chart using historical data, and I found some candle of it is omitted even though I can found the value in historical data-loaded window.

You can see the price data of '2024/05/28 AM7:00' is loaded well in the picture. (between 1:59 and 7:01)
However in the chart, the candle is completely omitted.

p.s.
The price data which I entered originally used EST, but it automatically switched to Korean time. the EST time for the omitted candle is 2024-05-27 18:00:00

[NinjaTrader_LuisH]

Hello hybinubt,


Thank you for writing in.

It looks like there's an issue with the time zone conversion and how the data is being plotted on your chart. Here's a potential way to troubleshoot and resolve the issue:

1. Verify Time Zone Settings: Ensure that both your data source and NinjaTrader are using the same time zone settings. If your data is in EST and your software is interpreting it as Korean time, you might see discrepancies.
2. Update Chart Settings: Look into your chart settings to see if there's an option to handle different time zones or to manually specify the time zone for your data.

Here are the steps you can take to fix the issue:

1. Convert All Data to a Single Time Zone:
   • Convert your entire dataset to a single time zone (preferably the one used within NinjaTrader.)
2. Re-import the Data:
   • After converting the time zones, re-import the data.
3. Verify the Data:
   • Check if the data for 2024-05-28 07:00 (Korean Time) or 2024-05-27 18:00 (EST) is present in the chart.

Thank you!