I've had market data for a year+ now suddenly my subscription has been canceled and when I go to resubscribe it won't let me as the button is grayed out. Why does NT no longer want my money? Do I have to put a penny in my account or something?
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Hello Burmecia,
Thank you very much for your post.
If you cannot renew the market data, you likely don't have enough funds in your account.
If you are uncertain, please contact us at support (at) ninjatrader (dot) com from the email address associated with the account. We can then best assist you further.
Thank you in advance. I look forward to your email!
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