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NT8 keeps crashing when adding a new chart.

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    NT8 keeps crashing when adding a new chart.

    I am readjusting to NT8 and I am having problems with it crashing when I add a chart sometimes. My main setup is pretty simple, no indicators other than tick counter.

    I only have ES charts open and they are a 2000 tick with 3 days of data, a 8000 tick with 10 days of data and a 240 minute with 30 days of data.
    I also have the Control Center, Trade Performance, and a Time and Sales Window.

    When I go and add a smaller chart if I want to see some detail, such as a 100 or 500 tick with 1 day of data, that chart will freeze and then the whole application will crash and it is not there after I restart NT8. I have no idea what is causing this. This chart is just a duplicate from one of my other 3 charts and I just go into the interval and change the tick and days to load value.

    I want to get this figured out before I completely make the switch to NT8.

    Thanks for the help.

    Edit: I forgot to add, I get no error message at all, NT8 just disappears. And this also happens when I just duplicate a chart that is already working fine.
    Last edited by mkil5; 05-29-2024, 02:50 PM.

    #2
    Hello mkil5​,

    Thank you very much for informing us.

    Please send in your log and trace files so that we may look into what may be occurring.

    You can do this by going to the Control Center-> Help-> Email Support

    Make sure to categorize your request at the top.

    Ensure 'Log and Trace Files' is checked will include these files. This is checked by default.

    If you could also provide a screenshot of what you are seeing, that would be appreciated.

    Thanks in advance, we look forward to helping resolve this issue for you.​
    Erick P.NinjaTrader Customer Service

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