tradovate accounts connected but not showing up on list under accounts tab

[ssgill2140]

There is a delay of few hours once I start Ninja desktop before the connected tradovate accounts show up on the accounts tab. It has been consistently happening for over few months. Rithmic accounts appear right away, but tradovate accounts takes 6-8 hours. Any idea?

[NinjaTrader_Erick]

Hello ssgill2140 ,

Thank you for reaching out.

This is not expected, and from my experience, usually means there are issue with your Database.

Please send in your log and trace files so that we may look into what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Make sure to categorize your request at the top.

Ensure 'Log and Trace Files' is checked will include these files. This is checked by default.

If you could also provide a screenshot of what you are seeing, that would be appreciated.

Thanks in advance, we look forward to helping resolve this issue for you.

[iantriestrading]

This is happening to me right now
I already tried clearing cache and even renaming my sqlite db file. Doesn't work. Tradovate sim is down. I can connect to my live tradovate account just fine. But any tradovate sim/demo accounts, whether personal or on my Apex account, don't show up in the accounts list.

[NinjaTrader_Erick]

Hello iantriestrading ,

Thank you for your post.

Please send in your log and trace files so that we may look into what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Make sure to categorize your request at the top.

Ensure 'Log and Trace Files' is checked will include these files. This is checked by default.

If you could also provide a screenshot of what you are seeing, that would be appreciated.

Thanks in advance, we look forward to helping resolve this issue for you.

[cortuscapital]

There is a delay of few hours once I start Ninja desktop before the connected tradovate accounts show up on the accounts tab. It has been consistently happening for over few months. Rithmic accounts appear right away, but tradovate accounts takes 6-8 hours. Any idea?

I am now having the same issue. Were you ever able to find out what was causing it?

[NinjaTrader_Erick]

Hello cortuscapital ,

Thank you for reaching out.

This could be caused by various reasons, we have to investigate on a a case by case basis.

Usually, the behavior you describe, indicates that there are issues within your platform's database. I advise to replace your database.

I recommend this procedure to only isolate this folder:

1. Close NT8

2. Go to your PC -> Documents -> NinjaTrader 8 -> db

3. Select the "db" folder and right click and select "Rename". You may need to select "show more options" first.




4. Rename this folder to "OLDdb".

• Unfortunately, the following items stored in the old database will be lost - custom Trading Hours templates, custom Instruments/Instrument Lists, historical trade execution data, and saved Strategy Analyzer backtest results
• Locally added Sim accounts will be removed, Sim101 will be reset, and any strategies will need to be re-added to the Strategies tab

To prevent running into situations where you can potentially lose important data, we advise running regular backups via the built-in Backup feature in NinjaTrader.

5. Repair the platform so that it creates a new folder.

To repair:

• Go to your computer's Control Panel > Programs and Features (Note: look for 'Control Panel' to find it within the Windows Start Menu. This will be a different window than the Settings page.)
• Left-click once on NinjaTrader 8 > select 'Repair' above the list of available programs
• Restart the platform after it finishes repairing, and test this behavior again.
  • Here is a video I made for your reference: https://www.screencast.com/t/5RH7MjuaQiG

6. Start NT8 and you should now be able to login and connect to your accounts.

If the same issues persists:

Please send in your log and trace files so that we may look more into what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Make sure to categorize your request at the top.

Ensure 'Log and Trace Files' is checked will include these files. This is checked by default.

If you could also provide a screenshot of what you are seeing, that would be appreciated.



Please let us know the results of this test, and if you have any other questions.