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    Trade performance

    Can someone help.

    I recently moved ninja to a new computer.

    I now cant seem to pull up a trade performance log for even the current day.

    Ninja works fine bar this.

    Is there anything that would be a obvious fix ( firewall antivirus or something that I'm missing)

    Thanks

    bread

    #2
    Hello Mr Bread,

    Thnak you for posting.

    So I may look into this further please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

    Thanks in advance.
    Christopher J.NinjaTrader Customer Service

    Comment


      #3
      Thanks I have done that.

      Comment


        #4
        Originally posted by NinjaTrader_ChristopherJ View Post
        Hello Mr Bread,

        Thnak you for posting.

        So I may look into this further please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

        Thanks in advance.
        Hi there I hadn't had a response yet would it be possible to chase this up please.

        Thanks

        Comment


          #5
          Originally posted by Mr Bread View Post

          Hi there I hadn't had a response yet would it be possible to chase this up please.

          Thanks
          There are a few issues our development team is looking into regarding Trade Performance. To verify if this is one of the issues please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

          Thanks in advance.
          Christopher J.NinjaTrader Customer Service

          Comment


            #6
            Hi Christopher thanks for the reply.

            I had all ready done that shall I do so again?

            Thanks Bread

            Comment


              #7
              Originally posted by Mr Bread View Post
              Hi Christopher thanks for the reply.

              I had all ready done that shall I do so again?

              Thanks Bread
              If you did not receive a reply when your email was sent previously yes please forward the information again.
              Christopher J.NinjaTrader Customer Service

              Comment


                #8
                Originally posted by NinjaTrader_ChristopherJ View Post

                If you did not receive a reply when your email was sent previously yes please forward the information again.
                I'm trying to upload the files but i now keep getting this message

                Thanks

                Bread
                Attached Files

                Comment


                  #9
                  So I may look into this further please send an email to [email protected] "ATTN: Chris Jameson" in the subject line.

                  In the message, please include the following:
                  1.) A link to this forum thread.
                  2.) A copy of your log and trace files.

                  Please follow the steps below to manually attach your log and trace files to your email.
                  • Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
                  • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
                  • Send the 2 compressed folders as an attachment in your email
                  • Once complete, you can delete these compressed folders.
                  Christopher J.NinjaTrader Customer Service

                  Comment

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