Trade performance

[Mr Bread]

Can someone help.

I recently moved ninja to a new computer.

I now cant seem to pull up a trade performance log for even the current day.

Ninja works fine bar this.

Is there anything that would be a obvious fix ( firewall antivirus or something that I'm missing)

Thanks

bread

[NinjaTrader_ChristopherJ]

Hello Mr Bread,

Thnak you for posting.

So I may look into this further please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

Thanks in advance.

[Mr Bread]

Thanks I have done that.

[Mr Bread]

Hello Mr Bread,

Thnak you for posting.

So I may look into this further please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

Thanks in advance.

Hi there I hadn't had a response yet would it be possible to chase this up please.

Thanks

[NinjaTrader_ChristopherJ]

Hi there I hadn't had a response yet would it be possible to chase this up please.

Thanks

There are a few issues our development team is looking into regarding Trade Performance. To verify if this is one of the issues please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

Thanks in advance.

[Mr Bread]

Hi Christopher thanks for the reply.

I had all ready done that shall I do so again?

Thanks Bread

[NinjaTrader_ChristopherJ]

Hi Christopher thanks for the reply.

I had all ready done that shall I do so again?

Thanks Bread

If you did not receive a reply when your email was sent previously yes please forward the information again.

[Mr Bread]

If you did not receive a reply when your email was sent previously yes please forward the information again.

I'm trying to upload the files but i now keep getting this message

Thanks

Bread

[NinjaTrader_ChristopherJ]

So I may look into this further please send an email to [email protected] "ATTN: Chris Jameson" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) A copy of your log and trace files.

Please follow the steps below to manually attach your log and trace files to your email.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as an attachment in your email
• Once complete, you can delete these compressed folders.