Multiple random disconnects during the day - automatic reconnect NEEDED!!!!!

[tradermaxz]

Hi,

NinjaTrader desktop is randomly, constantly disconnecting from my data feed (ninja trader account, data feed bought through ninja trader page) - I have no idea what broker it is.
I don't think it is an internet connection issue with my PC/laptop/WIFI mumbo jumbo. I have ninja trader web trading open constantly too (tradovate) and it still works and provides fresh data when at the same time ninja trader desktop does not and shows "disconnected" icon. So I have to constantly check if ninja trader connection is lost or still active, this is HUGE problem, since I don't have time to constantly monitor, whether the connection is still active or not. THIS IS VERY VERY CONFUSING! Especially when I want to use order flow+ tools.

I've already seen similar topics and NO specific answer, and I think this is a mega huge issue.
Please do something with it.

I am no techie, IT geek or whatsoever, but it really is a problem with NinjaTrader Desktop. I mean, when it looses connection and never get it restored, I have tradovate web version of it running (no connection lost), I have teams telco with friends - no connection lost. So connection is there, why NinjaTrader is loosing it?

Very best regards and thank you for help!

[NinjaTrader_Sev]

Hello tradermaxz,

Thanks for the post.

This is common behavior as the NinjaTrader Desktop platform uses unique data servers, so therefore it is expected to see other websites and platforms still working.

This type of behavior indicates a connection loss between your computer and the NinjaTrader servers. We have detailed a few general network troubleshooting steps below that resolve these types of errors in most cases (test after each step):

• Restart NinjaTrader, your PC, and your modem/router
• Ensure that all available updates for your PC are installed from the Windows Settings > Update and Security page. Be sure to close NinjaTrader and restart your computer after any updates are installed.
• Disable your VPN service (if applicable)
• Clear your DNS: Open the Command Prompt > type in 'ipconfig/flushdns' > press 'Enter' on your keyboard
• Ensure that you have the Documents\NinjaTrader 8 folder on the list of exceptions for your firewall, antivirus, or backup programs and software
• If possible, try running your computer directly to your router/modem using an ethernet cable, or vice versa, through a WiFi connection if already hard-wired in

Please let us know if any of these steps resolve the error for you, and feel free to ask any additional questions you have as well.

[Board game geek]

Hi,

NinjaTrader desktop is randomly, constantly disconnecting from my data feed (ninja trader account, data feed bought through ninja trader page) - I have no idea what broker it is.
I don't think it is an internet connection issue with my PC/laptop/WIFI mumbo jumbo. I have ninja trader web trading open constantly too (tradovate) and it still works and provides fresh data when at the same time ninja trader desktop does not and shows "disconnected" icon. So I have to constantly check if ninja trader connection is lost or still active, this is HUGE problem, since I don't have time to constantly monitor, whether the connection is still active or not. THIS IS VERY VERY CONFUSING! Especially when I want to use order flow+ tools.

I've already seen similar topics and NO specific answer, and I think this is a mega huge issue.
Please do something with it.

I am no techie, IT geek or whatsoever, but it really is a problem with NinjaTrader Desktop. I mean, when it looses connection and never get it restored, I have tradovate web version of it running (no connection lost), I have teams telco with friends - no connection lost. So connection is there, why NinjaTrader is loosing it?

Very best regards and thank you for help!

Same problem here.