After close of yesterday, still cannot open Rithmic or connect NT8

[Diane1202]

After close of yesterday, I tried to open NT8 and getting error message to check account connection parameters and internet connection.
I followed directions to remove that connection and add it again. Nothing in my cache.

Also, Rithmic will not open. Stops at "Waiting for Order" connection. Please help! Thank you.

[Kube96]

The market is closed. You should be able to log in tomorrow at 6PM EST when it opens again.

[MarianApalaghiei]

Same connection problems here...

And with regards to the market being closed, this is absolutely not an excuse for the connection not to work! For example, I have no problem with my CQG connection right now. Thankfully I can still use this one and be able to perform some back-testing during the weekend...

[Kube96]

Same connection problems here...

And with regards to the market being closed, this is absolutely not an excuse for the connection not to work! For example, I have no problem with my CQG connection right now. Thankfully I can still use this one and be able to perform some back-testing during the weekend...

I don't disagree with that. I actually thought I did something wrong on my end, but after asking around, others said this is normal for Rithmic. They perform their maintenance, security, and updates on the weekends and since there's no live data, they rather allocate all resources to test and make sure everything is working properly before the market opens again. If you want to backtest with Rithmic, maybe look into if there's a way to download historical data for offline use before the markets close.

[trader24211341]

After close of yesterday, I tried to open NT8 and getting error message to check account connection parameters and internet connection.
I followed directions to remove that connection and add it again. Nothing in my cache.

Also, Rithmic will not open. Stops at "Waiting for Order" connection. Please help! Thank you.

Same issue.

There should be advisories sent out for this. Shouldn't have to go digging around and posting on forums to find these things, happens way too often.

Still nothing official from NT either, so we're just assuming.

https://account.ninjatrader.com/service-status

Everything green there, if there's a maintenance causing this we should be able to subscribe to advisories or at least see them on a status page.

[Kube96]

Same issue.

There should be advisories sent out for this. Shouldn't have to go digging around and posting on forums to find these things, happens way too often.

Still nothing official from NT either, so we're just assuming.

https://account.ninjatrader.com/service-status

Everything green there, if there's a maintenance causing this we should be able to subscribe to advisories or at least see them on a status page.

It's not NT, it's Rithmic unless you are trying to connect to something else. I've talked to several traders already regarding this and they said it's normal. Rithmic is always closed after the market close on Friday at 5PM EDT and opens back up again at 6PM EDTon Sunday when the markets open again.

[NinjaTrader_Eduardo]

Hello Diane1202,

Thank you for your post.

I'm happy to check into this with you if you would please email us at Support [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a message 'ATTN Eduardo'. Additionally, please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.

[Diane1202]

I agree with those that say we should not have trouble connecting to do backtesting, etc.
And just as important, there should be a notice on the main page of NT stating it is down for maintenance! I searched all over to find a notice and could not find one. I had to sent in a support ticket to get information that should have been posted.

[MarianApalaghiei]

The problem occurred again today (ongoing at the time of this post).

I have not been able to connect to Rithmic (Apex), I don't know when the connection issue began exactly, but yesterday it worked, now it doesn't (since I tried connecting the first time, at around 09:00 EST).

Rithmic for NinjaTrader Brokerage: Primary connection=Connecting, Price feed=Connecting

I tried flushing the DNS, restarting the network router, the computer. No result.
The most annoying thing is that it's happening right during market hours. Great!

I wonder whether I'm the only one having this problem or is something related to all Apex - Rithmic clients.

[MarianApalaghiei]

Something I'd like to add, and I think it's quite important: I am able to connect without issues using Rithmic Trader Pro. So, the connection problem happens through NinjaTrader only.

[backtester831]

The problem occurred again today (ongoing at the time of this post).

I have not been able to connect to Rithmic (Apex), I don't know when the connection issue began exactly, but yesterday it worked, now it doesn't (since I tried connecting the first time, at around 09:00 EST).

Rithmic for NinjaTrader Brokerage: Primary connection=Connecting, Price feed=Connecting

I tried flushing the DNS, restarting the network router, the computer. No result.
The most annoying thing is that it's happening right during market hours. Great!

I wonder whether I'm the only one having this problem or is something related to all Apex - Rithmic clients.

It was all Apex Rithmic, they have a status page here: https://support.atf.com/hc/en-us/art...Status-Updates