Issue with Order Flow Market Depth Map Freezing Platform - Significant Loss Incurred

[joedtrades1982]

Hi everyone,

I encountered a serious issue while using the NinjaTrader Order Flow Market Depth Map, and I wanted to see if anyone else has experienced something similar or if there are any steps I can take to address this.

While trading, the entire NinjaTrader desktop platform froze, which prevented me from exiting a very large trade at a critical Fibonacci level. By the time the platform unfroze, I had already incurred a significant loss. Additionally, once the platform unfroze, it executed the sell order I had placed minutes earlier and then entered another sell order because I had been pressing the sell button repeatedly during the freeze.

Here's a summary of what happened:

1. Platform froze while I was trying to exit a trade.
2. By the time I regained control, I had already incurred a loss.
3. The platform executed the delayed sell order and then placed another sell order, further increasing my losses.

I am using version 8.1.3.0 of the NinjaTrader desktop app on an AWS EC2 t2.large virtual desktop with the following specs:

• vCPUs: 2
• RAM (GiB): 8

Has anyone else experienced this issue with the Order Flow Market Depth Map causing the platform to freeze? Is there any recourse for the loss I incurred due to this glitch? Any advice or shared experiences would be greatly appreciated.

Thank you.

[NinjaTrader_ChristopherJ]

Hello joedtrades1982,

Thank you for posting.

So I may look into this further please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

Thanks in advance.