ninja bug sign in with google

[Hexades]

Hello,

As soon as I click on sigin in with google, a blank authorize page appears and nothing happens. How can I fix this problem?

Thank you

[NinjaTrader_Clayton]

Hello Hexades,

Thank you for the message.

This should be resolved within the most recent version of NinjaTrader.

Please follow the steps below to update to the most recent version of NinjaTrader 8, version 8.1.3.0:

• Login into your NinjaTrader Account Dashboard
• Click "Download" in the bottom left-hand corner of the sidebar
• Select "Download" in the "Most Recent Release" section
• Once the installation is downloaded, ensure any previous version of NinjaTrader is closed before running the installation package.

After completing the installation, you can log into the platform using the same username and password as your NinjaTrader Account Dashboard.

• Note: Updating NinjaTrader Desktop will not affect any custom configurations, workspaces, or add-ons.
• A visual walkthrough of the update process may be found here in our Help Center.

If the behavior continues, try disconnecting your PC from the home wifi and connect it to a Mobile hotspot or 2nd internet connection and test if the behavior continues.


Please let us know if we may provide any further assistance.

[Hexades]

Thank you for your reply.

I tried with the last update and I tried with another internet connection nothing works I'm still stuck on this white page.

[NinjaTrader_Clayton]

Hello Hexades,

Thank you for the update.

Since the forum is publicly facing, we will we need to move to email to share more private details and information.

Please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

We look forward to your response and resolving your inquiry.