Rithmic connection problems

[ccerecermxl]

Hello Im getting this error when trying to connect

Yesterday I connected with no issues on this same connection , any help on this is greatly appreciated


Carlos

[NinjaTrader_Erick]

Hello ccerecermxl,

Thank you for reaching out.

It seems that the configuration file for your connections may have been reset. This most commonly happens after a PC update.

If you go to Connections -> configure, and go to your configured/saved connections, do you still see the Rithmic connection there with your credentials?

If the user and password have been removed, please re-enter them again and save.

If your credentials are still there, then please remove this connection, restart NinjaTrader 8 and then recreate it again.

Please let us know if you are still having troubles, we look forward to your response.

[ccerecermxl]

Thanks Erick for your quick response, unfortunately it didn't work, I removed Rithmic connection, restarted NT8 and recreate that connection getting the same error message

any other idea??

thanks...

Carlos...

[NinjaTrader_Erick]

Hello ccerecermxl ,

Thank you for letting me know.

In this case, the only other times I have seen this error, is when Rithmic servers are down, or there are local network issues.

To rule out Network issues:

First please check for software such as (corporate) firewalls, spyware and anti-virus software that could be blocking NinjaTrader.
In some cases the modem/router has built-in software that prevents the connection to be established.
It is common with a software update, for Windows Defender to block the app again, so please make sure exceptions for NT8 are added to any anti-virus or firewall you may have.

To resolve this, I recommend the following steps (test for the issue after each step):

• Restart your modem and (if applicable) router
• Restart your PC
• Also, ensure that your computer is not turning off your Network Adapter to conserve power:
  • Restart NinjaTrader
  • Right-click on your Start button
  • Select 'Device Manager'
  • Expand 'Network Adapters'
  • Right-click on your Network Adapter and select Properties > Power Management
  • Uncheck 'Allow the computer to turn off this device to save power' option
  • Click 'OK' to save the changes
  • Do this for all Network Adapters
• Clear your DNS
  • Open the Command Prompt
  • In the command prompt, run this command: ipconfig /flushdns
• If you are using a VPN, please turn it off and try connecting again.
• If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
• Ensure exceptions have been added into any firewall/antivirus/backup programs for these folders:
  • C:\Users\<your username>\Documents\NinjaTrader 8
  • C:\Program Files \NinjaTrader 8
• If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection. An issue of connectivity may exist on their end.

Please let me know if you are still experiencing the same after following these steps.