Not able to connect o Apex account, Switching from Topstep

[mly916]

Hi

I need help getting my Apex accounts connected. Before they were working, then i switch to Topstep. Now i want to switch back to Apex and is having issues.

I've used Apex before with no issues. Then when running Topstep, I needed to download Rtrader Pro and have that running to connect to Topstep on NT. But now i want to go back with Apex, do I still need to use the Rtrader pro to login to Apex? I tried both way of using and not using Rtrader Pro, But its not connecting to my Apex accounts. Please help.

Thanks
Mike

[NinjaTrader_Clayton]

Hello mly916,

Thank you for the message.

This normally means the incorrect "System" is selected in the connection settings.

• Apex Connection Guide

The Forum is a publicly facing location and NOT a good place to discuss your personal connection situation.

Please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may provide further assistance.

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

We look forward to your message and resolving your inquiry.