Different Real-Time Market Data / Poor Feed

[patrickmlee007]

Hello,

I've been having an issue lately in which I see different data compared to my other colleagues that trade same market (NQ 06-24) and same indicator system.

My Subscriptions/Setups:

• I'm subscribed to CME Bundled Level 1 Datato be able to trade on NQ E-Minis
• My trading machine has 5.3GHz CPU (14 core)+32 GB RAM. So I'm confident it's not a physical hardware limitation

Problem Description:

• On the 10-tick chart I have for NQ, sometimes I have an extra bar or missing bar, and since my tick replay data seems to be off, my indicator systems that uses that off data prints different indicators compared to "correct" charts from my other trading colleagues (referring to others using same chart setting, same indicator system)
  • Again, these differences include: longer/shorter wicks, extra/missing 10-tick candle stick bars and other order flow dependent indicators (yellow rectangles, various colored lines on my screenshot), etc.
• Interesting discovery I made was that when I reloaded the chart at a later time of the day, it actually "corrects" the chart making it then identical to others' chart
• I've already talked to other colleagues of the same trading system and was informed that this isn't the first time this has happened. "It loads historical data from one server.. and then live data from 2 different ones."

Potential Solution?:

• Is there any way to perhaps to sync or refresh the data feed I'm getting on your end? Is there anything I can do on the NT8 desktop application side?

Any help will be appreciated!


Below are two screenshots I took to show you exactly what problem I'm having.

Screnshot below has some irrelevant explanations of indicators which you do not have to understand to grasp what issue I'm having.

[NinjaTrader_LuisH]

Hello patrickmlee007,

Thank you for posting on the NinjaTrader forums.

Generally you are not likely to see the same data when comparing your data to another user's. You could be using the exact same hardware, same network etc and still see some slight differences in your bars.

This is further documented here: [URL]https://ninjatrader[dot]com/support/helpGuides/nt8/NT%20HelpGuide%20English[dot]html?how_bars_are_built[dot]htm[URL]


While this might be the case, we still invite you to email our technical support team at [email]platformsupport@ninjatrader[dot]com[email] in case there's anything else that we might not be able to diagnose through the support forums
Instructions below:

• Open the 'Windows File Explorer' then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To > Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thank you.!

[patrickmlee007]

Thanks for your response. I've walked through the steps laid out under " Understanding why a chart can look different after reloading historical data from the server".
I have also emailed the platform support with two of the compressed folders as instructed. I will await further instruction/diagnose.