Hi,
I have a live account with NinjaTrader. I use an add-on for NinjaTrader Desktop, which executes orders when specific circumstances occur.
The day before yesterday the circumstances were met for the add-on to execute a sell order (with its corresponding Stop Loss and Take Profit orders). However, the chart did not show any open trades. PnL was still at $0. And, of course, the voice announcing the market sale order was not heard. So I assumed that, for whatever reason, the add-on had "decided" not to execute the sell order. Anyway, just in case, I pressed the Close button several times, as well as pressing the Alt+X hotkeys.
Quite a few minutes later, I tried to log out of my NinjaTrader connection. At that point, a message appeared asking me if I really wanted to log out, since there was an active order. That set off alarm bells for me.
Immediately, I logged into NT mobile. There I saw, indeed, a sales order. Fortunately, I also saw a buy order closing my position. However, that buy order was executed at a loss of -25.25 points. The add-on sets Stop Loss to -20 points. I then received an email from NinjaTrader confirming that my entry had been automatically closed due to my Daily Loss Limit setting (luckily that saved my trade).
I logged into NT web and there I could also see the opening and closing orders of my position, just like in NT mobile.
However, in NT Desktop I still didn't see information about any trades on my chart. And the PnL was still at $0. I noticed that under Control Center > Accounts I couldn't see my account, even though I was actually logged into the NT connection; In fact, my account was still selected in the chart. I decided to disconnect from the connection (the message appeared again that I had an active order). I logged back in and was then able to see the amount of dollars lost related to the "invisible" trade.
I exported different logs to see a record of the executed trades. In Executions there was nothing, it was empty. In Orders, the same thing happened.
How is it possible that an order executed from a NinjaTrader Desktop add-on goes unnoticed on this platform (neither on the chart nor in the logs)? I have used that add-on several times and it has worked correctly.
The worst of all was that the Stop Loss order of my add-on was not executed. And pressing Close and Alt+X also did not close the open operation.
Thank you.
I have a live account with NinjaTrader. I use an add-on for NinjaTrader Desktop, which executes orders when specific circumstances occur.
The day before yesterday the circumstances were met for the add-on to execute a sell order (with its corresponding Stop Loss and Take Profit orders). However, the chart did not show any open trades. PnL was still at $0. And, of course, the voice announcing the market sale order was not heard. So I assumed that, for whatever reason, the add-on had "decided" not to execute the sell order. Anyway, just in case, I pressed the Close button several times, as well as pressing the Alt+X hotkeys.
Quite a few minutes later, I tried to log out of my NinjaTrader connection. At that point, a message appeared asking me if I really wanted to log out, since there was an active order. That set off alarm bells for me.
Immediately, I logged into NT mobile. There I saw, indeed, a sales order. Fortunately, I also saw a buy order closing my position. However, that buy order was executed at a loss of -25.25 points. The add-on sets Stop Loss to -20 points. I then received an email from NinjaTrader confirming that my entry had been automatically closed due to my Daily Loss Limit setting (luckily that saved my trade).
I logged into NT web and there I could also see the opening and closing orders of my position, just like in NT mobile.
However, in NT Desktop I still didn't see information about any trades on my chart. And the PnL was still at $0. I noticed that under Control Center > Accounts I couldn't see my account, even though I was actually logged into the NT connection; In fact, my account was still selected in the chart. I decided to disconnect from the connection (the message appeared again that I had an active order). I logged back in and was then able to see the amount of dollars lost related to the "invisible" trade.
I exported different logs to see a record of the executed trades. In Executions there was nothing, it was empty. In Orders, the same thing happened.
How is it possible that an order executed from a NinjaTrader Desktop add-on goes unnoticed on this platform (neither on the chart nor in the logs)? I have used that add-on several times and it has worked correctly.
The worst of all was that the Stop Loss order of my add-on was not executed. And pressing Close and Alt+X also did not close the open operation.
Thank you.
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