Missing Price Action - ES & MES Futures

[Torontobluejays]

Hi There - I'm using NT to trade my Interactive Broker's account. I've amended my settings to include Extended Trading Hours for the Futures Instrument that I'm trading. The challenge I'm coming into is when I load up the chart the prior 15 minutes or so of price action isn't showing (see attachment). I've tried refreshing the data, tried different charts (same result) so I'm stuck. I'm sure it's an easy fix, however I'm not sure what needs to be changed. Thanks for your help.

[NinjaTrader_Zachary]

Hello Torontobluejays,

Thank you for your post and for using NinjaTrader!

Which chart intervals have you specifically tested this with? For example; 10 Minute, 1 Day, 1000 Tick, etc. Please list each that you've attempted so far)

What version of TWS or IB Gateway do you currently have installed? (This is located in TWS at Help > About Trader Workstation)

What version of NinjaTrader are you using? Please provide the entire version number. This can be found under Help -> About (For example; 8.0.X.X., 8.1.X.X)

Do you see any errors in the 'Log' tab of your Control Center?

I look forward to your response.

[Torontobluejays]

Any timeframe under 1 minute doesn't currently work
I've attempted 1, 2, 3, 4, 5, 10, 15, 30 60 minute timeframes which work
30 second, 15 second don't work

TWS Version - Build 10.23.2a, Jun 15, 2023 4:54:18 PM - same issues using Gateway connection method

I've attached another copy of the missing price action and the log tab

[NinjaTrader_Zachary]

Hello Torontobluejays,

Thank you for your response.

Can you please change the 'Trading Hours' setting of the chart from the CBOE setting that you have selected to <Use Instrument Default> or CME US Index Futures ETH and let me know if you continue to see the same?

I look forward to your reply.

[Torontobluejays]

Same Issue - closest TF it's displaying is back around the open 9:30am. Then new candles starting at 1:42 - when I logged into Ninja Trader

[NinjaTrader_Zachary]

Hello Torontobluejays,

Thanks for your response.

At this point, I think it would be best if you wrote in via email and someone where to give you a bit more personalized assistance with this. Since we are on a public forum, it's hard to ask for diagnostics that would probably tell me what the problem is via error codes. Go ahead and select Help > Email Support within the NinjaTrader platform, write a description of the behavior you've experienced and make sure that the log and trace files are attached (this is selected by default). This will allow us to troubleshoot with greater accuracy!

We look forward to hearing from you.

[rc5781]

I've amended my settings to include Extended Trading Hours for the Futures Instrument that I'm trading.

For index futures I have always used "Use Instrument Settings". For me this includes all the trading data for index futures.