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Unable to make connection with IB Platform

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    Unable to make connection with IB Platform

    I've followed this guideline but it shows connected but still I think it's just Ninjatrader simulation account not IB account.



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    #2
    Hello futtrader​,

    Thank you for your post.

    I'm happy to check into this with you if you would please email us at Support [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a message 'ATTN Eduardo'. Additionally, please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    • Open your NinjaTrader folder under My Documents.
    • Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    Thanks in advance; we look forward to resolving this item.

    Comment


      #3
      Originally posted by NinjaTrader_Eduardo View Post
      Hello futtrader​,

      Thank you for your post.

      I'm happy to check into this with you if you would please email us at Support [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a message 'ATTN Eduardo'. Additionally, please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
      • Open your NinjaTrader folder under My Documents.
      • Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
      • Send the 2 compressed folders as attachments to this email.
      • Once complete, you can delete these compressed folders.
      Thanks in advance; we look forward to resolving this item.
      I've sent email and Case: #04385205

      Comment

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