VX 06-24 definition wrong, can't load w/ Interactive Brokers (few weeeks now)

[zstheorist]

A few weeks ago I tried to start opening a chart of VX 06-24 through my connection to TWS (Interactive Brokers) with NT 8.0.27.1. I have been able to (and can still) load all previous contracts still on the IB servers, but VX 06-24 has been throwing the same error:

	Default	Error on requesting bars series: 'IB was unable to locate instrument. Please verify your symbol mapping is correct for instrument VX 06-24 Cboe'

What is weird is the NT contract definition correctly has it listed on the CFE, and if I look at the contract in TWS I can see data (and it is listed as being on the CFE in the product description).
Is there a database error in NT, or is the error on the IB side?

[NinjaTrader_LuisH]

Hello zstheorist


Thank you for writing in.

Please follow the steps below to manually attach your log and trace files and send to our technical support team at platformsupport@ninjatrader[dot]com.

• Open the 'Windows File Explorer' then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To > Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thank you. We look forward to assisting further!

[zstheorist]

It has been over a month, still no fix is in sight, and VX 06-24 is the current contract. I sent everything requested by email, but have not heard back. What is the status here?

[haas88]

Hi,
I have the same problem:

https://forum.ninjatrader.com/forum/ninjatrader-8/platform-technical-support-aa/1296629-vix-future-symbol-mapping

It seems the ninjatrader solution is to wait until the june future expires.

[NinjaTrader_LuisH]

Hello zstheorist,


Our development is aware of this and actively working to get it resolved.


I do not have a timeline to share at this time however we do appreciate your patience in the meantime.


Thank you.

[zstheorist]

It has been 2 months now. Any update? VX 07-24 loads fine, but it will be problematic going forward if I cannot acquire the data for VX 06-24 to fill in the data series.

[NinjaTrader_LuisH]

Hello zstheorist,

I do not have an update to share at this time.

Once available, I will come back to this post and update as needed.


Thank you!

[zstheorist]

It has been 3 1/2 months. Is anyone at Ninjatrader actually looking at fixing this?