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NT8 Crashes when Order Filled

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    NT8 Crashes when Order Filled

    Hello NT8 Support,
    I would like you to know that NT8 is crashing when an order is filled.
    This has only recently began happening. NT8 does not freeze or provide an error message. It simply crashes.
    It is occurring in real-time and in Playback.
    Not sure how to isolate the problem.
    I recently installed a third-part trade copier, I figured it may be causing the issue, however, I removed the indicator and tested in playback and it still crashed.
    It seems to occur when I have entered more than one ATM position. Then it does not crash on the 1st Profit Target but crashes when the 2nd profit target is filled.
    Any suggestions on moving forward?
    Thank you, NT8 support.

    #2
    Hello ScottW,

    Thank you very much for your post.

    Please always contact your Brokerage's Order Desk first if you experience any issues with live orders.

    To track down what occurred, please send us your log and trace files.

    You can do this by going to the Control Center -> Help -> Email Support

    Please select "Platform Technical Support" as the recipient and enter a brief note in the message referring to this post.

    Thank you in advance, we look forward to your email!​

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