website freezing while attempting funds transfer

[Russ Moreland]

I am attempting to fund my account via ACH, following what should be the final click, the green menu spins for a long time and then stops. The entire page is locked and account remains unfunded.

[NinjaTrader_Erick]

Hello Russ Moreland ,

Thank you for reaching out.

The first thing I would suggest is that you make sure you are using an updated version of Chrome to access the site.

In order for the NinjaTrader Account dashboard to load properly you must be on an updated version of Chrome.

To update Chrome you can click on the 3 dots in the top right-hand corner of the browser.

Next, select Help > About

Lastly, click Update Google Chrome and then relaunch Chrome.

You may also visit the link below to get a supported version of Chrome. Simply click "Download Chrome" and run the installation package.

Update Chrome


If the site is still unresponsive after this, the please clear your browser's cookies and cache.

You can also try opening in an incognito window to see if that helps.

(I also recommend that you try accessing the site from a PC rather than a mobile device, if you're not already doing so).

(Also make sure that in your browser settings -> Privacy & Security -> Site Permissions -> that all permissions are allowed for: account.ninjatrader.com).

Make sure that your ad blocker is disabled in your browser before submitting your request.


Another factor that affects website processes is the local PC clock being out of sync.

You may use the steps below to sync your PC's internal clock with NinjaTrader's Website.

• Log out of the client dashboard
• Right-click on the clock in the lower-right corner of your desktop
• Select "Adjust date and time"

For Windows 10, select 'Date, Time, and regional formatting' > 'Additional date, time, and regional settings' > 'Set the time and date'

• Select the 'Internet Time' tab at the top
• Set the server to time.nist.gov and click "Update".
• If the message that appears says successful your PC clock should now be updated.
• If not, select a different server from the Server: drop-down and try again (repeat until one of the servers is successful)

For Windows 11, select Sync Now under Additional Settings. We would also recommend enabling your computer to set the time and the time zone automatically if they are not already enabled.


Then try logging back in again and submitting your request.


If you are still having issues, I would highly suggest you reach out to our brokerage account support team directly at

[email protected]

Please let us know if you have any other questions.

[JosephDavidsona]

I am attempting to fund my account via ACH, following what should be the final click, the green menu spins for a long time and then stops. The entire page is locked and account remains unfunded. Why cant do this like in https://claspo.io/templates/use-case/collect-requests/

Hi there! It sounds like you might be encountering a technical glitch or a system timeout, which are not uncommon with online transactions. First, ensure that your internet connection is stable. If the problem persists, try clearing your browser's cache and cookies or using a different browser or device. If none of these solutions work, the issue might be on the server side, and I recommend contacting customer support for assistance.